MostBet Casino - Player's winnings have been delayed.

The casino refuses to pay me my prize of €542, even though they paid me a prize just minutes earlier in the same game.

My player ID is 125629229

I need help. They are being unfair.

Dear bftrader14,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with MostBet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Yes... They are saying they are checking in case I cheat or something like that.... I've been with them for years and now they say this... They just refuse to pay and that's it. When I was gambling all day and they were paying minutes before that prize !

I have been given this tracking code

1359174853

They are scoundrels, let's see if they give me my money through you.

Dear bftrader14,

So you are basically waiting for a withdrawal now?

I'm waiting for them to pay me the prize and when they do I'll withdraw the next one... But 72 hours have passed since the payment deadline and nothing has happened.

My game was a clear winner according to the terms and conditions established by mostbet. However, after 72 hours I have not received the amount of the prize to which I am entitled.

I would like to emphasize that I am confident that the casino values transparency and fulfilling its obligations to its customers. Therefore, I request that the corresponding amount be credited to my account as soon as possible.

Hello bftrader14,

Would it be possible to forward your betting history to nikolas.b@casino.guru? Is the uncredited bet visible there?

Dear bftrader14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.