MostBet Casino - Player’s experiencing technical issues while playing live roulette.

Giocando alla loro" roulette live oracle "puntata minima 10 cent. le puntate venivano accettate ma le vincite non venivano pagate, a volte il dispaly non registra i numeri che escono e non si vedono. Pertanto,alle mie innumerevoli richieste di verifica , hanno risposto che andava bene così. Per me sono delle persone poco serie . Inoltre sei in difetto se ti rivolgi a qualcuno per difendere i tuoi diritti, hanno detto che dall'italia non puoi giocare con loro e quindi non si assumono responsabilita'. PRIMA DI  CONSIGLIARE SITI DOVE GLI ITALIANI NON SONO PER NIENTE TUTELATI PENSATECI BENE

Dear Vincenzo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have been trying to contact the casino last 24 hours, to double check if they accept players from Italy, as Italy is one of the countries on their registration form. Unfortunately, I didn’t succeed at all. 

Please could you advise if you have deposited any funds into your account since opening the account? I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries:

„Whenever someone from a restricted country registers, these casinos allow them to create an account, but only let them know about the restriction when they want to make a withdrawal. As long as a player is losing, the casino is OK with it, but as soon as the player wins and wants to withdraw money, they use the 'restricted countries' rule to decline the withdrawal and block the player's account.

This is, of course, extremely unfair, as players might register without knowing about the restrictions, and casinos are taking advantage of their mistake, often knowingly and intentionally."

I believe we will be able to help you to resolve this case as soon as possible and update a review of this casino accordingly. Thank you in advance for your reply.

Best regards,

Petronela

Salve, grazie per l'interessamento ma vi invito a lasciar perdere questa gente . Ho mandato loro almeno 50 e-mail e altrettanti messaggi all'interno del loro sito senza MAI avere risposta , per non parlare della loro chat live che è solo una presa (scusa)per il culo. Non mi hanno pagato almeno 150 euro. Se non volete sembrare loro complici vi invito a stare attenti a fare loro pubblicita'. Per conto mio ho mandato loro una e-mail chiedendo la chiusura del conto, sapete cosa è successo dopo le innumerevoli e-mail che ho mandato e dopo innumerevoli messaggi e collegamenti in chat circa i miei soldi non pagati senza mai avere risposte? CHE MI HANNO SUBITO CHIUSO IL CONTO. Cosa ve ne pare?

ABOUT THE COMPANY

1. MostBet betting company accepts bets on sporting events and other events taking place in all countries of the world.

2. Users from the United States, France, United Kingdom, Spain and Italy are prohibited from gambling on MostBet.

INFORMAZIONI SULL'AZIENDA

1. La maggior parte delle società di scommesse Bet accetta scommesse su eventi sportivi e altri eventi che si svolgono in tutti i paesi del mondo.

2. A utenti provenienti da Stati Uniti, Francia, Regno Unito, Spagna e Italia è vietato giocare d'azzardo su MostBet.

Secondo voi se dovesse succedere qualcosa di molto grave ( SE NON PAGANO) non sfruttano questo avviso che è ben chiaro sul loro sito?

Dear Vincenzo,

Thank you very much for your quick reply. I contacted the casino regarding this issue. Hopefully, we will receive a response soon.

Mostbet Casino, I would like to ask you to shed some light into this matter? How is it possible that a player, who’s country is listed between restricted ones in the terms and conditions, was able to open an account and deposit funds? Thank you in advance for your reply. 

Grazie , ma vedrai che non ti risponderanno.

We would like to ask the Mostbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Dear VINCENZO,

We hope this message finds you well. We wanted to follow up on your case, which was marked as "unresolved" on our website some time ago. We were wondering if there have been any updates or resolutions since our last conversation.

• We have just been informed by the casino that your winnings from this claim have been received. Can you kindly confirm this information?

We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.

Non ho ricevuto nulla e nessuna email da parte di questa gente.

Credo che si perda solo tempo come quando si viene truffati.

Spero solo che i miei soldi e quelli degli altri sprovveduti giocatori questa gente possa spenderli tutti in farmacia per medicine per il cancro.

NONHO ALTRO DA AGGIUNGERE CHE VALGA LA PENA NEI CONFRONTI DI QUESTE PERSONE.

Thank you very much, VINCENZO, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear VINCENZO,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hello, Dear VINCENZO and Casino Guru!

VINCENZO, we are sorry that you have a negative impression of our service. We always strive to improve our customers' experience and answer any questions. With the available information about the player ID, date and name of the game, we contacted the provider and received a reply that there were no technical problems on the part of the provider. If you have additional information about this incident, screenshots of the problem, please send them to our email: support-en@mostbet.com.

We have checked the information, the player closed his account on 21.06.2020, at the time of account closure there were no debits from our side.

We would also like to note that Italy has indeed always been on the list of prohibited territories according to our rules.

Best regards, Mostbet.

Dear VINCENZO,

I can confirm receiving evidence sustaining the casino claims. Their provider confirmed that everything worked correctly and without errors too. They can continue investigation only if you provide screenshots of the error and the exact time of the game. Are you able to do it? Could you provide us with supporting evidence?

Dear VINCENZO,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Non voglio ulteriore aiuto grazie. Spero solo che possano spendere i miei soldi e quelli di altri, incappati nei loro siti come gli auguro io.

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help