Dear adrsinop,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Has the casino not confirmed the date of your video verification call yet? According to the screenshots, the suggestions for your verification call were sent only yesterday. I recommend waiting for a couple more days for confirmation from the casino. Regarding the date of the call, please understand that we are unable to force the casino to set an earlier date for you.
Was your previous video call confirmed by the casino? Did you provide the casino with the correct contact details for the video call?
Please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear adrsinop,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Has the casino not confirmed the date of your video verification call yet? According to the screenshots, the suggestions for your verification call were sent only yesterday. I recommend waiting for a couple more days for confirmation from the casino. Regarding the date of the call, please understand that we are unable to force the casino to set an earlier date for you.
Was your previous video call confirmed by the casino? Did you provide the casino with the correct contact details for the video call?
Please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika