MoonWin.com Casino - Player's self-exclusion request is delayed.

Hi,

I have requested a self exclusion via email a few times and I have just been further enticed with the offering of a bonus, that I took up because I'm easily convinced or the suggestion that my luck would change (coincidentally it did, but I lost all that and more.. )

I requested a self exclusion for a 3rd time (with the intention to not be enticed with offers) and this time 2 days ago and they are saying that my personal manager is away and they will let them know.

Since my first request I have spent many thousands of dollars.

Cheers

Nicole

Dear Inkpink,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MoonWin.com Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your account currently blocked?
• Could you please forward the requests you sent to the casino to self-exclude? Include any replies from the casino as well.
• Have you already requested a refund from the casino due to failed self-exclusion? With what result?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas