The player from Finland is experiencing some problems with the verification. The player stopped playing at the casino and didn't need our help anymore.
Mirror Bingo Casino - Player is inquiring help.
Amount: ??
Mirror Bingo Casino
Safety Index:HighSafety Index
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8.2
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Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
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3 years ago
Dear timpezon,
Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened. Did the casino refuse to accept your documents? Do I understand correctly that you closed your account?
Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
The casino asked for a passport and ID card. The first casino that works like this. Since I have never owned a passport, I will not start acquiring it because of the accession rounds. That should be clear. They therefore require the documents that the player needs to obtain to prove their identity. However, you will only receive a passport if you have an ACCEPTED ID card.
I did not dare to continue. With withdrawals, however, the following problems.
I stopped depositing at that casino again because sending a document stamped from the bank’s email was not enough. Likewise, KYC has taken so long there too that I should prove I haven’t moved.
I'll just move on to Veikkaus' games because others need to get MORE documents for KYC.
Automatic translation:
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3 years ago
Timpezon, thank you for your reply. I can only imagine how frustrating it must be for you, but please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from the player. This of course doesn't mean, that they should ask for documents like a passport if the player doesn't have one.
Could you please advise if there is anything we could do for you regarding this case? Since you've decided to stop playing at this casino, I assume that you are no longer interested in resolving this situation (completing the KYC).
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3 years ago
Translation
The Publish this experience and tell it that the two official certificate is required. So one is not enough. 
Automatic translation:
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3 years ago
Timpezon, thank you for sharing your experience with us. We are now closing the complaint.
Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
