Metaspins Casino - Player's account has been frozen without explanation.

Good morning Casino guru team , so there is problem with this one casino named - Metaspins they allegedly decided to freeze my account without any kind of explanation except "investigation" this happened since 1st of October and I still haven't recived any kind of updates , at first they emailed me they are "investigating" for safety purposes but slowly start to think they are just stalling time and keeping me away from their casino and freezing my funds , they literally don't have any kind of statement or reason for keeping me under investigation , i belive they try to find anything to just to keep me out , but sadly for them nothing was violated in rules and T&C , dispute that i turning you Casino guru for Please try to help me in this situation.

I havent signed up for any of their bonuses and I have completed full KYC which matter of fact was requested from their side.

I will be only happy to share all the emails and chat logs between Metaspins.

Because if they say that they are "investigating something" then they said Providers are investigating something like what? I think they are just making things up and lying about speeding the process up.

Best Regards Andra Monika.

Dear zommeremonika,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or did you make bets on sports?

Could you kindly confirm if you passed the full KYC verification, or if you at least submitted any identity documents to the casino for verification?

Please forward me all the communication between you and the casino that could be relevant to the investigation at veronika.l@casino.guru.

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika and Casino guru team , I remember i played last this popular game from Onylplay named "Piggy Tap" where i saw alot of people winning large multipliers , and i think i played another slot but i don't remeber name for it.

And Yes i completed full KYC which was provided from their website uploaded all documents.

I will forward all screenshots to you Veronika.