Megapari Casino - Casino failed to close the players’ account despite her gambling addiction.

I also emailed the casino many times directly and through their online form.  My request was to close my account due to a gambling addiction.  They never responded to any of my emails and my account is still open. 

Dear Eve,

Thank you for contacting Casino Guru. I’m sorry to hear about your negative experience. We take this kind of issues very seriously. Casinos should act immediately when it comes to closing accounts due to a gambling problem. Could you please forward us the email you sent to the casino? In the meantime, I will contact the casino and ask for a statement.

Best regards,

Peter 

Dear Eve,

We want to help you but we need you to work with us. We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.