Mega Dice Casino - Player's withdrawal is delayed due to verification issues.

I made only one sport bet at their site. Then they cut betting limits and I decided to wthdraw money.

During the week I sent them two bank statements (one on paper and one in English).

Then I sent two internet bills (Oct in PDF and Nov on paper).

They reject all of them without explanation and no reason.

I rent the flat where I live, so internet bill is one and only I can provide. All others are on the name of the flat owner.

They rejected to pass my verification.

This is malicious abuse from their side.

Please help me to return money, 1842 USD.

Dear Basquo,

Thank you very much for submitting this complaint. I am sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which address you submitted to your casino profile? Was it your permanent address or your current residential address?
• Did you use the same address in your casino profile as the one submitted in your verification documents?
• Do you have any additional documents that could serve as proof of address, such as a rental agreement or utility bill?
• Were all your other documents successfully verified during the KYC process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have provided my current residential address.

Yes, this address is indicated in the casino profile.

I have a lease, but the casino doesn't ask for it. No other utility bills.

I cannot provide any services other than the provided internet bill, because they are all in the name of

the owner of the apartment.

My suggestion is to provide them with other utility bills from my registered address.

My father's name with the same surname was also rejected by the casino.

Yes, the other requested document - passport - was successfully verified by the casino.