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basquo's reviews

silver
Basquo
Junior Apprentice
2 years agoOriginalTranslation
They are just blatant scammers! Unreasonably accused of violating the rules. Evidence is not presented. Block account. All winnings will be confiscated. They offer to return only the deposit minus the commission of 15%.
Automatic translation:
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SuperBoss Casino
2 years ago
Good day Basquo. We are very sorry that you had such unpleasant experience playing at our casino. Please provide your player id (or email you registered with) for us to check your issue and provide you with a detailed answer for your request.
silver
Basquo
Junior Apprentice
2 years agoOriginalTranslation
They block the account for 60 days under the pretext of suspicious gaming activity!
Automatic translation:
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BetPlays Casino
2 years ago
Hi, the above customer was flagged by our fraud department.
His account went into a provision period to understand if there was any abuse and if he acted against the brand's T&Cs.
Our fraud department are still reviewing this case and will come with an answer by the 29.11.22.
silver
Basquo
Junior Apprentice
2 years ago
After my previous complaint they verified my account and paid 6400 EUR. But after that they declined all withdrawal requests for a week, despite they must pay 15000 EUR per week according to their rules. They refer to technical issues at Muchbetter, that I used to withdraw, but I checked limits are ok. Furthermore, I made almost all of my deposits via cryptocurrency, but they don't provide this method to withdraw.

Remaining account balance to pay is 42578 EUR.

Please help me to return my money!
Read moreRead less
  • long verification
  • declined withdrawals
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