LVbet Casino - Player is experiencing difficulties with his withdrawal.

I have a pending withdrawal in the amount of 12,000 BRL and the casino does not respond. I ask them to verify the account and they don't. I've even been blocked from chat. I want an immediate release of my withdrawal.

Dear edservidor, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with LVbet Casino.  

Please allow me to ask you a few questions so I can understand the situation completely. Have you accumulated your winnings with or without an active bonus? How long have you been waiting for your account to be verified? What verification documents have you already sent to the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika 

I already sent them all. I want immediate verification

I sent them all yesterday. All that is requested, and casinon did not verify and did not release my withdrawal. I'm dissatisfied.

Thank you so much for your answer. Please understand that account verification is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes the verification procedure lightly, so please bear in mind that it might take a few working days to complete this thorough process.

I didn't ask for any complaints to be withdrawn. I maintain the complaint due to the delay in verifying and releasing the withdrawal.

I'm not asking you to withdraw your complaint. I am just asking you to be patient with the casino, because the verification procedure may take several days.

I will wait.

People this casino does not pay! Get out! I sent all my documents correctly and they refused, asked again and would add more documents. I'll send it again, but I'm sure they'll deny it. You from Brazil, don't bet on their website anymore. They are so unscrupulous that they even said here in the messages that I gave up the complaint. If you have any authority seeing this here, take action

Guys, they don't pay! Do not play on this site anymore, because you will lose your money.

I have already sent all the documents and they insist on asking me for the same proof of residence, proof that I can only issue with the login and password of my water and sewage service provider. I have already used this voucher to validate myself in several casinos, but they always ask for the same. This is a strategy to not pay you.

Now they've started to question me why I'm trying to cash out. I want to cash out because it's mine!

After a lot of fuss the site verified and paid me. However, I requested the permanent deletion of my account. Finally, I do not recommend that anyone bet on this site, as they may not have the same luck and persistence as me and not receive anything.

Get away from LVBET!

I'm glad your account was verified and you received your winnings. Has the casino deleted your account as you requested or do you need assistance? Please let me know.

Ok

Excluded yes. Thank you Casino Guru!

Dear edservidor,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Veronika

Casino.Guru