The player from Greece experiences issues withdrawing €5000 in winnings after a reverse deposit. Despite providing the requested information, the casino cancels the withdrawal, claiming software issues, and withholds €3200.
LuckyKoala Casino - Player’s withdrawal is delayed and winnings withheld.
Amount: €3,100
LuckyKoala Casino
Safety Index:LowSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 7h 32m 33s
Case summary
16 hours ago
Public
Public
21 hours ago
Translation
They do not recognize the winnings from my money. On 11/10, I had €3400 in my account ready for withdrawal. However, I made a reverse deposit, canceled the withdrawal, played at the casino again, and won a total of €6400. I requested a withdrawal of €5000 and gambled the remaining amount, which I lost. The company then asked me for information to proceed with the withdrawal, which I provided. After 3 days, they canceled the withdrawal, claiming there was an issue with their software without notifying anyone, and they have withheld €3200 from me!!!! This is outright theft. I have screenshots and anything else you might need available!!!
Automatic translation:
Public
Public
18 hours ago
Dear nyojim,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify which game did you play? Did you accumulate your winnings from one game only, or did you play several different games?
Could you kindly forward me the email you received from the casino after your withdrawal was canceled? My email address is veronika.l@casino.guru.
Am I correct in understanding that from the €5000 you requested, the casino confiscated €3200? What happened to the remaining winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
