HomeComplaintsLuckyBird Casino - Player’s having difficulties to withdraw his money.

LuckyBird Casino - Player’s having difficulties to withdraw his money.

Amount: €200

LuckyBird Casino
Safety Index:Very low
Submitted: 04 Dec 2019 | Resolved : 17 Dec 2019
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from Ireland complains about the casino’s withdrawal process. Player’s complaint is now resolved.

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4 years ago

there not Paying out withdrawals to any player this casino is a scam 

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4 years ago

Dear Sean,

Thank you very much for submitting your complaint. I’m sorry to hear about your unpleasant experience. Please, could you answer a few questions, so that I can fully understand what the issue might be? Was this your first withdrawal? What payment method did you use? 

Furthermore, please, could you confirm that you completed the whole process of identity verification, also known as KYC (Know Your Customer)? Casinos take KYC very seriously as they want to make sure that the money is always sent to the rightful winner/owner of the account. Thank you very much in advance for your reply.

Best regards,

Petronela

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4 years ago

ty For your help I received my withdrawal you can close the case 👍

Edited
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4 years ago

Dear Sean,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

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