The player from Germany has requested a withdrawal two weeks ago. It has been pending since. Player’s complaint has been resolved successfully.
Lucky Bar Casino - Player’s withdrawal has been delayed.
Amount: €500
Lucky Bar Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.6
Lucky Bar Casino has a Safety Index of 3.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
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4 years ago
Translation
I won € 500 on November 2nd, 2020. I verified my account immediately. On November 6th I got an email stating that my money had been transferred. Until today I am waiting for the money. I am put off very nicely and politely every day and every time I am promised that it will now be transferred. I almost get the impression that this casino is insolvent. I am now asking for your help once again.
Your Roswitha
Automatic translation:
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4 years ago
Dear Roswitha,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which payment method you have opted for and if it were first withdrawal in this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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4 years ago
Translation
Hello dear Petronela, thank you for your quick reply. The casino paid out my winnings yesterday. So everything has been cleared up. Thank you.
Roswitha
Automatic translation:
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4 years ago
Great news 🙂 As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Roswitha, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
