LTC Casino - Player's request for self-exclusion ignored by casino.

Dear Casino Guru;

I have texted https://www.ltccasino.com/ about i have gambling problem and can not stop my self but did not close it!

Because of them thousand euros!I reach them via Email,Via chat but they did not close my account!And they are not closing even now!my account is still open!

I request closing my account and fund back to me!

Can you help me please?

Dear Aytekin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Based on the forwarded communication, my understanding is that the casino informed you that they cannot close your account because they operate as an anonymized casino, and they do not have the option to close any accounts. Is that correct? Additionally, I would like to clarify whether you continued to play on your account even after notifying the casino about your gambling problem or if you opened a new account.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

Thank you for opened also support.

I hope you help me about that stuation.

Thank you.I have only 1 online account.I can still login too. i requested closing my account but they didnt close and i kept to playing it they say they dont have close option!I can still playin even now!Because of that i have lost very money.

I have opened an account in this casino and this is what I found out:

• only an email address and password are needed to open an account
• players have the option to complete personal information inside the account to provide more information to casino who plays

• as a security measurement, the casino provides a history of IP addresses that were used to access the account

All this suggests that the casino is able to recognize if a player who requested self-exclusion in the past tries to access their website again.

Could you please advise if you also provide any personal documents to verify in any way your casino account?

Thank you for the Reply.I dont remember if i provide any document but i think i have sent(I am not sure about it.(anyway they dont need!).Because transfer must be made by e wallet(E walllet must be personal!)also all correspendice done via my email adres!

I have done all of transfer via my main crypto wallet.

when you want to withdraw to your main e wallet aaccount,The Casino system knows you and let you withdraw.Plesse check screen u will understand what i mean.(meanwhile my accountstill open!).

Thank you very much, Aytekin, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Aytekin,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Dear Jozef,

Thank you for helping.I really dont understand that Why doesnt a casino want to close a account which is belong to a person who say has serious gambling problem!I sent.emails many many time also via chat but no body helped me!Because of that i have lost too much money!My account is even now open!

I request all of my refund back to me.

Thank you

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Friends,

LTC casino is using people problems!If you have account at the LTC Casino,They use your problem so they dont close your account!They expect you play more!I

I warn to all of friends!

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

 

DearAytekin,

 

I apologize for the inconvenience, but we are unable to continue with the investigation as the casino team has not responded. Regrettably, the casino is not licensed and has a very low safety index on our site.

If you have any questions or need further assistance, please let me know.

 

Best regards, Jozef

jozef.k@casino.guru