Lord of the Spins Casino - Player’s withdrawal has been delayed.

I won 860 euros and it’s still pending and I’m worried as I’ve reviewed a lot of these comments and it’s stating they cancel so many withdrawals this will be my 3 rd withdrawal and the other one landed in my account within 2 days you don’t hear anything from fiancé and I appreciate I only withdraw Monday but all u get from chat is it will be soon I don’t like to go on but I’m so wary of this site and them paying me what is rightfully mine I would just like to know if everything is ok and I’m going to get paid my 860 euros

Dear Gstar,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Could you please advise how many days ago you have requested your withdrawal? Thank you in advance for your reply.

Best regards,

Petronela

Player’s comments:

Lord of the spins casino I’ve waited 5 days now which I may say is what they say is the process time to approve withdrawal and it’s not happened all I get off chat is it will be soon plus I email fiancé team and they don’t even reply and chat says play more spend more and your payout will be quicker

Dear Gstar,

Firstly, I would like to ask you to reply to your existing complaint instead of submitting new ones. I have copied your comments, so we can continue in this thread.

Could you please forward any relevant communication to petronela.k@casino.guru. Meanwhile, as I stated earlier,  it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Thank you in advance for your reply and understanding.

Dear Gstar,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Yes thank u

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Gstar for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.