The player struggles to verify for unknown reason. The complaint was closed as the player stopped responding.
LiveRoulette Casino - The player struggles to verify.
Amount: €27
LiveRoulette Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
LiveRoulette Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
good morning, possible that I would like to know about sending personal ID card photos, thank you
Automatic translation:
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2 years ago
Hello Maricelia88,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LiveRoulette Casino. Please allow me to ask you a few more question before we would move forward.
Did you already contact the casino for verification? Since when are you registered in the casino? Did you already forward any documents to the casino? When was the last time you spoke to the casino?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello, I would like to know that at the time of my registration I was given the prize without deposit that I have chosen, for the free spins slot, let me know, another solution will be directly taken by me also because I cannot understand why I cannot find to send mine personal documents, thanks
Automatic translation:
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2 years ago
Hello Maricelia88,
I'm sorry but I do not understand what is your issue at all. Please note that you are now communicating with Casino.guru and not the casino directly.
