The player struggles to verify for unknown reason. The complaint was closed as the player stopped responding.
LiveRoulette Casino - The player struggles to verify.
Amount: €27
LiveRoulette Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
good morning, possible that I would like to know about sending personal ID card photos, thank you
Automatic translation:
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1 year ago
Hello Maricelia88,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LiveRoulette Casino. Please allow me to ask you a few more question before we would move forward.
Did you already contact the casino for verification? Since when are you registered in the casino? Did you already forward any documents to the casino? When was the last time you spoke to the casino?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello, I would like to know that at the time of my registration I was given the prize without deposit that I have chosen, for the free spins slot, let me know, another solution will be directly taken by me also because I cannot understand why I cannot find to send mine personal documents, thanks
Automatic translation:
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1 year ago
Hello Maricelia88,
I'm sorry but I do not understand what is your issue at all. Please note that you are now communicating with Casino.guru and not the casino directly.
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