The player from the United States had complained about losing benefits and the ability to access certain games at Liberty Slots Casino due to a 3-4 month period of inactivity, despite having been a loyal customer for over 12 years. The Complaints Team, after noting that casinos were not obligated to offer any benefits to their players and could exclude individuals from their loyalty program without prior notification, had asked the player to specify her current casino account balance and confirm whether she was unable to make any new deposits. However, the player did not respond to these queries within the extended 7-day timeframe, which led to the complaint being rejected due to lack of further information.
Liberty Slots Casino - Player's access to benefits and games has been lost.
Amount: ??
Liberty Slots Casino
Safety Index:Above averageSafety Index
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7.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
This place is a joke after I have deposited it to their account and played faithfully with them for Uber 12 years I come upon smart times wasn't able to play it for 3 or 4 months they took all my benefits that I learned won't Let Me do even the Free tournaments I'm a diamond player with them and I Am not even allowed to try the Free game the new games that come out when they offer them to Everybody I have put a lot of Money into this casino and i'd like they just straight kicked me to the curb and it's Only been a couple of months like 3 or 4 months that I haven't been able to deposit but before that it was at least 45 times a week and they basically tell me I'm shut out of work
Public
Public
11 months ago
Dear pennymondragonpm,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Liberty Slots Casino.
It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not.
Could you please specify what the current balance in your casino account is?
Do I understand correctly that you are unable to make any new deposits?
I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
