The player from Germany suspected that the platform had manipulated the RTP as he had significant losses. He demanded his account to be permanently blocked and requested all his game logs to be sent in a PDF format. Despite numerous attempts, the player failed to provide the game history or any communication with the casino about the issue. Therefore, we couldn't investigate the issue further or ask the casino for cooperation. Without any supporting evidence, we had to close the complaint.
Leon Casino - Player suspects game manipulation and demands account closure.
Amount: ??
Leon Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Leon Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 months ago
Public
Public
9 months ago
Translation
The platform has manipulated the RTP
I'm losing every round. I've deposited almost 1000 euros and haven't even won 300 or 400 times over
Extremely dangerous. I request the platform to permanently block my gaming account, not because of addiction, but because the platform is manipulated and they must send all my game logs in PDF. I have to sue this platform
Automatic translation:
Public
Public
9 months ago
Dear elvishamza23,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.
- I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
- I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm, however, you can choose an option different than gambling addiction in the template and still use the tool itself.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you requested your game history from the casino already?
- Have you requested for your account to be closed?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
9 months ago
Translation
Can you please delete the complaint
Thank you
Automatic translation:
Public
Public
9 months ago
Translation
Can you please ask the casino to send all my game history to PDF
because I'm trying but unfortunately they change the answer
Automatic translation:
Public
Public
9 months ago
Could you please send me the communication you had with the casino regarding your game history?
Send it to my email at tomas@casino.guru
Public
Public
9 months ago
Translation
hello Tomas
I prayed 100 times that they would send my game history
but unfortunately they don't send it to me
Automatic translation:
Public
Public
9 months ago
Dear elvishamza23,
Without the game history, we can't investigate the issue, and without any communication between you and the casino about the issue, we won't ask the casino for cooperation.
Thank you for your reply and understanding.
Public
Public
9 months ago
Dear elvishamza23,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
9 months ago
Translation
I don't get the game history from the casino
I have also complained to the Curacao authorities that all Curacao websites are manipulated and not fair at all, they are 100% fraud no matter which Curacao platform they are all manipulated
I don't smoke anymore
Automatic translation:
Public
Public
9 months ago
I'm sorry but we can't proceed without any supporting evidence such as your game history.
I wish I could be of more help. I’m sorry we couldn’t help you resolve this case, but please do not hesitate to contact us if you run into issues with any online casino in the future. For the abovementioned reasons, I will now close this complaint. Thank you for your understanding.
