Leon Casino - Player’s withdrawal is delayed due to verification issues.

Sir i have won in leon casino .. and request a withdrawal of 42006 INR at first .. then they asked for verify my account so that i have verified my account.. then they asked me to give the bank statement with deposit proof then i also done this .. sfter that they cancelled my withdrawal .. then they asked me give selfie with a paper on which i have to write leon and date .. and my id .. then i also give that .. after that they said my account is fully verified now .. then i placed a withdrawal of 42002 INR but withdrawal is disabled because of gameplay checking .. normally this check required 1 to 3 days .. but it was happened on 15.08.24 and today is 25.08.24 .. after 10 days there is no update.. they don't givee withdrawal.. please help me

Dear sanghvirakesh43,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you've been experiencing with your withdrawal at Leon Casino. To help us better understand your situation and work towards a resolution, could you please provide some additional information on the following:

• Verification Process: You mentioned that you were asked to provide various documents and a selfie for account verification. Could you please let us know if you received any official confirmation from Leon Casino stating that your account is fully verified? If so, could you forward this confirmation or any relevant communication to petronela.k@casino.guru?
• Withdrawal Status: You stated that your withdrawal is currently disabled due to a "gameplay check." Have you received any further updates or communication from Leon Casino regarding this check? Additionally, did they provide any specific reason why this process is taking longer than the standard 1-3 days?
• Gameplay Check Details: Have you been informed about what the "gameplay checking" process involves? It would be helpful to know if the casino has given any indication of what they are reviewing or why your withdrawal is still pending.

Communication with the Casino: Could you provide us with details or screenshots of any communication you’ve had with Leon Casino, particularly those discussing the withdrawal delay and gameplay checking?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Sir i have sent you some screenshot please check that

Hi sanghvirakesh43,

Thank you for reaching out and providing information about your situation. To assist you further, could you please let us know:

• Which games you’ve been playing—were they live casino games, slots, or sports betting?
• Were your winnings accumulated with or without an active bonus?

These details will help us better understand your case and provide the necessary assistance.

Hello sir.. i have played live casino .. lightning roulette ( evolution) and slot game ( CT INTERACTIVE )

AND SIR MY WINNINGS IS FROM REAL MONEY..I HAVE NEVER CLAIMED ANY BONUS

Thank you very much, sanghvirakesh43, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hey , Michal (michal.k@casino.guru) please look into my case

Dear sanghvirakesh43,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite Leon Casino to join the conversation.

Dear Leon Casino,

Could you please provide information on why the player's withdrawal was not processed despite the additional verification? If the information cannot be shared publicly, please forward it to me at michal.k@casino.guru

now they said they haven't specific timeframe.. what the hell .. wrosted casino i have ever seen ..begger casino .. fraud

Dear sanghvirakesh43,

I empathize with your concerns regarding the current situation. It is important to note that the routine procedures conducted by the casino's security team may occasionally require additional time. I anticipate receiving further clarification from the casino team shortly.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Casino Guru Team,

The player's gaming activity was under review by Evolution Gaming. The review has been completed, and the player has successfully withdrawn their winnings of 42002.00 INR.

Best regards,

Alexander

Leon Compliance Officer

Thank you for the good news, Alexander / Leon team.

Dear sanghvirakesh43,

As per the response from Alexander, you have already successfully withdrawn your winnings. Can I proceed to close your complaint as resolved?

Dear sanghvirakesh43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sir my withdrawal received.. thanks .. thank you so much casinoguru

Dear sanghvirakesh43,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Michal

Casino.Guru