Leon Casino - Player’s struggling to withdraw their winnings.

Não consigo resgatar meu dinheiro para minha conta particular. O site não disponibiliza esse link. Como consigo resgatar meu dinheiro e encerrar minha conta?

Dear fabianocristeli,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, that without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Bom dia, obrigado pelo retorno. Sim, minha conta foi verificada, é Fabiano C. Não consegui contato com ninguém da León por isso estou entrando em contato com vocês. Procurei em todos os links do aplicativo a opção de resgatar meu dinheiro e não encontrei. Existe apenas a opção de fazer novo aporte. Outro ponto importante, o APP deles aparece como Betano sendo que esse cassino é outro. Não sei dizer se outras pessoas estão com o mesmo problema.

Thank you very much, fabianocristeli, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello fabianocristeli,

I will assist you with the complaint from now on. I will contact the casino representative in order to learn more about the issue and see how I can help.

Leon Casino,

could you advise why the withdrawal is not possible for fabianocristeli?

Bom dia! Gostaria de saber como proceder para retirar meu dinheiro, não consigo localizar essa função no APP. Grato

Hi, Tomas and Casino.Guru team.

Honestly, I don't see that the customer tried to solve this problem with our support first. I see that he started one chat and then didn't answer any questions from our operator in that chat so the chat was closed after a timeout. The customer can contact our support either via chat or by opening a new support ticket using a contact form. I'm not sure what's the problem with the client's withdrawal since he didn't provide any screenshot or description. I suggest that the client tries to solve the problem via support before opening a complaint.

Also, I see that the account registered with the specified email hasn't been verified.

Best regards,

Alexander

LeonGaming Compliance Officer

Meu caro Alexandre,

como faço para resgatar meu dinheiro?

peço-lhe me informar somente como proceder?

No meu contato fiquei aguardando 5 mim no chat e então desisti. Em outros sites de apostas vc facilmente encontra o link para resgatar, o que não é o caso do aplicativo da Leon. Fico aguardando. Obrigado e passar bem.

Em tempo, ainda não consegui entender porque o APP da Leon é o simbolo da Betano. Me confundiu pois o meu interesse era abrir uma conta na Betano e não na León. Depois descobri que a Betano só tem site, não tem aplicativo.

Tentei novamente via Chat e me informaram o caminho: "vá em Minha conta / levantamentos (saque)". Processei o pedido de resgate agora é aguardar o recebimento do valor em até 2h. Obrigado ao Casino.Guru pela ajuda.

Hello fabianocristeli,

I am not sure what the problem is, could you share screenshots of what you are describing? Feel free to post them here or send them to my email at tomas@casino.guru

Much appreciated!

Prezados, o problema foi resolvido pelo León, agradeço a ajuda de vocês. Pode encerrar o chamado. Grato

Dear fabianocristeli,

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation, and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards, Jozef