Dear xristos25031984,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share supporting evidence regarding the issue?
- Could you please share with me the promotion as it was presented to you?
- Was the reduction of the bonus money recorded in your transaction history?
- Could you please forward your exchange with casino support to my email at tomas@casino.guru for review?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear xristos25031984,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share supporting evidence regarding the issue?
- Could you please share with me the promotion as it was presented to you?
- Was the reduction of the bonus money recorded in your transaction history?
- Could you please forward your exchange with casino support to my email at tomas@casino.guru for review?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas