HomeComplaintsLeon Casino - Player's bonus payout is delayed.

Leon Casino - Player's bonus payout is delayed.

Amount: €1,000

Leon Casino
Safety Index:Above average
Submitted: 26 Nov 2024
Case opened Current status

Waiting for player to reply

5d 15h 2m 32s

Case summary

yesterday

The player from Greece encounters issues with a casino bonus that promised a 200% return on a 100 euro deposit, leading to a wagering requirement of 8000 euros. After fulfilling the requirement and seeing an amount of 1320 euros, the player only receives 200 euros in their main account, despite disputing this with customer support who cites the bonus terms as confidential.

Public
Public
2 days ago

There was a bonus that gaves 200% of the deposit!!!I made the deposit (100 euros)and they charge me the 200 euro from the bonus!!!The bonus had the crazy amount of 8000 to wager.I complete this target and iwas up 1320.And now the good of the story starts!!!When i complete the task one button appears down at the page that to transfer the ammount to my main accoun!!!I press it and i see at acoount that the gave me 200 euros!!!I went to live help center and the manager of the shift says to me that the ammount is the right and the target of the bonus is to wager 8000 euros in order to receive 200 % of your deposit as a price.We were fighting for half an hour and when i ask him to show the terms of the bonus he told that he can't do this because the offer was for special guests.

Public
Public
yesterday

Dear xristos25031984,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please share supporting evidence regarding the issue?
  • Could you please share with me the promotion as it was presented to you?
  • Was the reduction of the bonus money recorded in your transaction history?
  • Could you please forward your exchange with casino support to my email at tomas@casino.guru for review?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


xristos25031984 has 5d 15h 2m 32s to reply

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