Leon Casino - Player's account was blocked.

I made up a doll request from this casino.

After which they've forfeited Is all my winnings on the grounds of money laundering.

When I told them to prove me that I have done money laundering They are saying that they will only return the deposit amount.

I made a deposit of 1100rs.

I played live games and luckily won money. So placed a withdrawal.

Now they have blocked my account.

On asking for the proofs they are saying it is internal policies. It means they are doing fraud. I have attached the screenshot of the conversation with leonbet executive.

Kindly help.

Dear Harsheet99,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue. Please allow me to ask you additional questions so I better understand the situation.

Could you please advise how long have you been a player in the casino? What games did you play other than roulette? Could you please describe your game activity on the casino website? Have you completed the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

I have registered my account in the month of January.

I have played normally on live casino games. Normally I placed bets on live games. That's it. Somehow I managed to won. It was my luck.

Had I lost the money they wouldn't have refunded the deposit.

They never asked for verification.

Harsheet99,

Could you please forward the feedback you received from the casino to my email at tomas@casino.guru? I'll look forward to your reply.

Hi,

I have already provided you the given information.

Then casino said they have detected opposite betting means I have done betting in 2 casinos at the same time.

Now I want to know how Can the casino be so confident that I have done this kind of betting.?

Detecting this kind of betting can only be possible if I have 2 accounts in the same casino and I am using same ip address and placing same bets continously. But that is not the case here.

I only have one account in this casino and luckily I won on my bets and so they are saying I have done opposite betting .

Had I lost my bets the casino was not going to refund me my deposit I guess.

Thank you very much, Harsheet99, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Harsheet99,

I am so sorry to hear your account got blocked. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Leon Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Leon Casino,

Could you please state why the player's account got blocked and the funds were forfeited?

Thank you in advance for providing the information.

Kind regards,

Stefan

Hi,

I am sure leonbet representative will mot answer here because they are cowards.

They said I had done opposite betting, I just want to know what kind of technology are you guys using that you detected this illogical stupid reason?

They don't have money to process the payout neither they have the guts to answer the question.

Just one advice to leonbet company.

Take one bowl and sit on the street and start begging . Atleast you will have genuinely money because here you guys are openly scamming people.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello.

On 02/02/2023 we received an alert from Evolution Gaming where they informed us that the player's account together with another account in our service are using the opposite bets strategy which is an indicator of money laundering. The winnings were forfeited. The sum of the deposit is available for withdrawal.

Please note that it is not the first time the player is abusing our service. A year ago the same pattern was detected on this player's account that was also closed in connection to the same violation. Opening new accounts was already forbidden for this player.

This complaint is unfounded, so we ask you to close it.

Thank you!

Hi,

I guess you are not the judge who is giving the order to close this issue.

How is it possible that you guys detected that I did opposite betting.

Am I a fool?? Because on every opposite betting I'll lose 5% of my bets.

It was my fortune and your unfortunate that I won few bucks.

So you are giving this illogical reason.

If you are sure enough that I did opposite betting please tell from which casino I did that.

Because if you have proof and evidence that I have done opposite betting then please tell me from which casino I did opposite betting??

And for your kid information I created my account in the month of January So how can you say that I have abused your service previously?

Secondly cant there be Two persons Having the same name??

Dear Leon Casino,

Could you please provide us with the report from Evolution Gaming? You can send it to my email address stefan.m@casino.guru.

Thank you very much in advance.

Kind regards,

Stefan

Hi Stefan.

Have you received my letter I sent you on March 3?

Dear Leon Casino,

I have received the screenshot from Softgamings, which won't stand as proof. Could you please provide us with the official report from Evolution Gaming? Thank you very much in advance.

Kind regards,

Stefan

Hi Stefan,

Leonbet is a fraud gaming website I guess. They don't have the guts to pay the winnings.

How can you say that the player has done cross betting between 2 websites?

AI has not been so intelligent yet.

Now they have nothing to prove because they know that they are wrong that's the reason they are silent now .

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Harsheet99,

I tried to contact the casino but without success. I am afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend that you first contact the responsible gaming authority - Kahnawake Gaming Commission, and you can refer your dispute to the Regulator by sending an online complaint request at

http://www.gamingcommission.ca/feedback.htm

Another option is Antillephone N.V. (Curacao), you may submit a complaint to them (certria@gaminglicences.com and/or complaints@gaminglicences.com). Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed.

Please note it is a rather passive licensing authority and you can wait weeks or even months for an answer.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

In case you need any help, please contact me at stefan.m@casino.guru.

Kindest regards,

Stefan

We’ve reopened this complaint at the request of Leon Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello Stefan and Casino Guru team,

We are working on this case. Stefan, as I've already informed you, the receiving of relevant information may take some time.

Thank you for your patience.

Best regards,

Alexander

Leon Compliance Officer

Dear Leon Casino,

Thank you for your response.

Please keep us updated.

We'll be awaiting your reply.

Hello Stefan and Casino Guru team,

We are still waiting for the Evolution Gaming report.

Thank you for your patience.

Best regards,

Alexander

Leon Compliance Officer

Dear Stefan and Casino Guru team,

We've received an email from SoftGaming's support with screenshots from an Evolution Gaming report that proves the player used the strategy of opposite betting on both his accounts (which is also a violation in itself).

Stefan, I've sent the screenshots of the report, as well as a screenshot of the email via DM. We kindly ask you not to share them publicly.

I can also forward you the original email if you provide me with an email address.

Thank you for your assistance! 

Best regards,

Alexander

Leon Compliance Officer

This is very much obvious if.your game has 2 sides then people like me are going to bet on Side A and some people on Side B.

How can you prove that I am the only person in the world to bet on both sides and so you caught me?

This is impossible to find out that player is transferring its balance from one casino to another. Moreover there is no monetary gain in this.

Hi Harsheet99,

I wanted to inform you that since Stefan, your assigned resolver, is currently on vacation, I have decided to extend the timeline by an additional 7 days. Given that Stefan possesses the most comprehensive understanding of your situation and maintains direct communication with the casino, I believe this extension is warranted. Your patience is greatly appreciated, and I assure you that Stefan will reach out to you as soon as possible.

Thank you for your understanding and continued patience.

Dear Leon Casino,

Thank you for your response and the information provided.

You can send the original email to my email address stefan.m@casino.guru.

Could you also state what advantage would the player gain by opposite betting from his accounts?

I'll be awaiting your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Casino Guru team,

Consistent opposite betting is a recognized method of money laundering. Evolution Betting alerted us to this issue after identifying a pattern in the activity. We insist that our actions are justified in this case and aligned with our AML policy.

Best regards,

Alexander

Leon Compliance Officer

Dear Leon Casino,

Could you provide us with the player's game log and transaction history? Can you also clarify the connection between the player and the provided game provider's statement?

I'll be awaiting your reply.

Dear Stefan and Casino Guru team,

I have sent you a reply via DM since it contains sensitive information.

Thank you for helping us in resolving this case.

Best regards,

Alexander

Leon Compliance Officer

Dear Leon Casino,

Thank you for your response and the information provided.

Please, let me know once you receive the game provider's official statement.

I'll be awaiting your reply.

Hello Casino Guru team,

We are still waiting for a reply from  the game provider.

I will keep you updated on the developments of this case.

Best regards,

Alexander

Leon Compliance Officer

Dear Leon Casino,

Please, let us know once you receive the game provider's official statement.

I'll be awaiting your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Stefan,

I've sent the report from Evolution Gaming via DM.

Best regards,

Alexander

Leon Compliance Officer

Dear Leon Casino,

Could you provide us with the complete Evolution report?

I'll be awaiting your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Stafan and Casino Guru Team,

I have sent you all relevant information that we've received from Evolution Gaming via DM.

Thank you for you assistance with this case.

Best regards,

Alexander

Leon Compliance Officer

Dear Leon Casino,

Thank you for your response.

I sent you a DM via Skype.

I'll be awaiting your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Stefan and Casino Guru team,

I've sent you a message via DM with the update.

Thank you for your help in resolving this matter.

Best regards,

Alexander

Leon Compliance Officer

Hi Harsheet99,

I was provided with evidence from the game provider showing opposite betting with another person. Could you comment on this?

I'll be awaiting your reply.

Dear Harsheet99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Harsheet99. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Harsheet99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.