The player from Peru is facing account closure and accusations of money laundering after submitting various verification documents for a withdrawal of his winnings. He feels these accusations are unfounded and demands the return of his winnings, as well as the ability to withdraw his total balance.
Leon Casino - Player's account has been closed with confiscated winnings.
Amount: 746 S/.
Leon Casino
Safety Index:Above averageSafety Index
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7.9
Leon Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
2d 12h 15m 11s
Case summary
4 days ago
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3 weeks ago
Translation
GOOD MORNING, ON OCTOBER 10TH, I CREATED MY LEON ACCOUNT. I AM A USER FROM PERU. I MADE MY FIRST DEPOSIT OF 500 PEN AND PLAYED NORMALLY IN DIFFERENT EVENTS, INCLUDING SPORTS AND LIVE CASINO, MANAGING TO GET A TOTAL BALANCE OF 1219 SOLES. I TRIED TO WITHDRAW MY MONEY AND THEN THEY STARTED REQUESTING ADDITIONAL VERIFICATION.
1.- I ATTACHED A PHOTO OF MY DNI - IDENTITY DOCUMENT
2.- I ATTACHED A SELFIE WITH MY IDENTITY DOCUMENT - A SELFIE WITH MY PC, SHOWING MY PLAYER ID
3.- AND THEY REQUESTED A BANK STATEMENT SHOWING MY DEPOSITS TO LEON.
I JUST ATTACHED IT TODAY, NOVEMBER 2ND, SINCE BANKS ONLY ISSUE THESE DOCUMENTS AT THE END OF THE MONTH.
ORIGINAL DOCUMENTS.
I WAS SURPRISED TO RECEIVE AN EMAIL INFORMING ME OF ACCOUNT CLOSURE AND ALLEGED MONEY LAUNDERING FRAUD, FOR WHICH THEY PROVIDED NO FURTHER EXPLANATION, A TOTALLY INAPPROPRIATE AND UNFOUNDED ACCUSATION, SINCE THE DEPOSITS WERE MADE FROM MY OWN ACCOUNT, AND THEY ARE MINIMAL AMOUNTS, 500 PEN = 150 USD. THEY CONFISCATED MY WINNINGS AND ARE DEDUCTING 5% FROM MY DEPOSITS. NO SOLUTION IS PROVIDED. I DEMAND THE RETURN OF MY WINNINGS AND TO BE ALLOWED TO WITHDRAW THE FULL AMOUNT OF MY MONEY.
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3 weeks ago
Hello Juliopalomino0505,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Leon Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Have you ever been banned in any online casino in the past?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 weeks ago
Dear Juliopalomino0505,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
Translation
Good afternoon, excuse me for just responding. 1.- The verification started approximately on October 14, they asked me for photos, selfies with my document, with a written sheet, a selfie with a 2nd cell phone where my ID is verified that I am the player, everything was fulfilled, and at the end they requested a BANK STATEMENT to validate the deposits, which I quickly attached SCREENSHOTS, PAYMENT VOUCHERS, all to verify that the payments were made from my own account, which they rejected the information and request an EXTRACT yes or yes, in PERU the banks, the statements are only issued at the end of the month, that is why I had to wait until the end of October to be able to ATTACH THE ORIGINAL PDF FILE. which I attached and minutes later, they froze my account, they only let me withdraw my deposited money and they confiscated my earnings, alleging money laundering, which is totally false.
2- In the past I never had any problems with any other casino or betting house, on the contrary, I have accounts on different platforms, where I must verify and I can continue playing without any problem, it is the first time that a company like LEON accuses me in this way,
3.- I no longer have access to my account online, I could only communicate via EMAIL, where they respond whenever they want and indicate that there is no response date that it is the department in charge of the investigation.
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Sensitive attachment
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1 week ago
Translation
It is the answer
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6 days ago
Dear Juliopalomino0505,
Would it be possible to forward the same documents to nikolas.b@casino.guru for further review.
Looking forward to your response.
Regards,
Nick
Casino Guru is examining the case
