juliopalomino0505's reviews

Casino Guru

We want players to understand gambling.

3 months agoOriginalTranslation
THEY DO NOT ALLOW ME TO VERIFY MY ACCOUNT, NOR DO I HAVE ACCESS TO THE ACCOUNT ANYMORE, DUE TO AN ALLEGED FRAUD, OR INVESTIGATION WHICH ARE SO EXPLICIT. ABOUT ATTACHING THE DUE DOCUMENTATION. THEY DO NOT GIVE ME ANY MORE RESPONSE, VERY BAD SERVICE. IF ONE PROVIDES 3 PHOTOS OF THE DNI - FRONT - DNI BACK AND A SELFIE HOLDING THE DNI. AND IF IT IS LEGIBLE. THEY SHOULD BE APPROVED. THEY MAKE MANY EXCUSES, AND THE WORST THING IS THAT THEIR ADVISORS DO NOT HAVE CRITERIA TO REVIEW, I SAW SOME FRIENDS WHO ACCEPTED PHOTOS MUCH WORSE THAN MINE, WHICH MAKES ME DOUBT THE AGENTS WHO REVIEW EACH CASE. THEY SHOULD BE MORE PUNCTUAL AND CORRECT.
Read moreRead less
  • EVERYTHING IS VERY GOOD WITH THE PLATFORM.
  • REGARDING QUOTAS AND PROBABILITIES
  • THE VERIFICATION PROCESS BY SELFIE WITH THE IDENTITY DOCUMENT IS VERY SPECIAL, AND WITHOUT CRITERIA, NOT ALL PEOPLE HAVE AN IPHONE TO TAKE A CLEAR PHOTO. THE PHOTOS THAT I UPLOADED FOR MY APPROVAL WERE COMPLETELY LEGIBLE AND THEY STILL REJECTED THEM UNTIL THEY BLOCKED MY ACCOUNT.
Automatic translation:
3 months agoOriginalTranslation
VERY BAD IN GENERAL, IF WE DO NOT HAVE FAST WITHDRAWALS AND FAST VALIDATIONS. IT IS OF NO USE TO THE CUSTOMER. I HAVE BEEN WAITING FOR MORE THAN 15 DAYS FOR A RESPONSE VIA EMAIL AND TELEGRAM, WHICH ONLY THE BOT RESPONDS WITH THE SAME THING.
  • GOOD QUOTES, PROBABILITIES. AND GOOD PLATFORM
  • THEIR VERIFICATION PROCESS IS VERY SLOW. I UNDERSTAND THAT THEY REQUEST EXTRA DOCUMENTS, BUT THEY COULD BE FASTER IN VALIDATION OF THE DOCUMENTATION AND IF THEY OBSERVE SOMETHING, THEY WOULD LET YOU KNOW QUICKLY.
Automatic translation:
Pin-Up Casino
1 month ago
Hello!

We understand your concerns, but each betting company has its own methods for account verification and checks. We adhere to strict security standards to protect our players and prevent fraud on our platform.

We see that you have successfully completed the verification and withdrawn your funds.
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news