HomeComplaintsLegendPlay Casino - Player is denied the promised deposit bonus.

LegendPlay Casino - Player is denied the promised deposit bonus.

Amount: 6,000 Ft

LegendPlay Casino
Safety Index:Below average
Submitted: 15 Mar 2024 | Case closed : 03 Apr 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from Hungary had made his first deposit with the aim to receive a promised 100% bonus, but the casino had denied it without explanation. When he tried to reconnect with chat support, he had received an error notification which led him to suspect that the casino might be a scam. The player had used a Visa/Mastercard for the deposit and had not used any no-deposit bonuses. Despite our efforts to understand the situation and assist the player, he had asked to close his account expressing his dissatisfaction with the casino. We were unable to investigate the case with the casino due to the player's decision to close his account. The complaint was eventually rejected as the player did not respond to our further inquiries.

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7 months ago

So, today I finally made my first deposit at the casino, eager to take advantage of the promised 100% bonus. It was just the minimum requirement(6000HUF)but still, I was excited to get started. However, when I reached out to the chat support to inquire about the bonus, they bluntly told me I wouldn't be receiving it, offering no reasonable explanation.

Disappointed but undeterred, I decided to go ahead and start playing anyway. When I tried to reconnect with the chat support later to see if there had been any update, I received a notification saying "ZEN DISK NOT AVAILABLE." That's when it hit me - this site might be a scam. It's frustrating and disappointing, but at least I learned to be more cautious in the future. Watch out, folks, not all online casinos are what they seem.

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7 months ago

Dear looperinho,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with LegendPlay Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

What payment method did you use for depositing into the casino?

Could you kindly confirm if you took any other bonuses before depositing? Have you played with any free no-deposit bonuses?

Regarding your problems with reaching customer support, there might have been some technical issues on the casino's site causing the chat function to not work for you. However, I just checked and the chat function is currently working.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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7 months ago

with card Visa/Mastercard


no i did not use any no deposit stuffs.

I made my first deposit after I read the terms of the first deposit bonus which said the minimum amount to get the 100% bonus is 6000 huf…


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7 months ago

file This is what they say, no explanation….

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7 months ago

file

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7 months ago

fileI asked to close my account and they did. I do not want to play on this site anymore!!! Anyways thanks for your help! THIS IS A SCAM! Be aware!!!

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7 months ago

Dear looperinho,

I am writing to inform you that since you began playing with your balance of 6000, you have accepted the play without a deposit bonus. Unfortunately, we are unable to investigate the case with the casino and inquire about the details.

Please let me know if there is anything else we can assist you with, or if this complaint will be rejected. Thank you for your understanding.

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7 months ago

Dear looperinho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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