Dear Looperinho,

We appreciate you taking the time to share your honest feedback with us.

After thoroughly reviewing your previous chats and experience on our website, we would like to address the concerns you raised.

To provide more clarity, we want to bring up two recent issues you faced - a failure of the verification process and the inaccessibility of free spins.

In both cases, our team acted promptly and provided personalised instructions to help you through the verification process and reissued your free spins from the inaccessible game to one available to you within 5 minutes.

Understandably, your experience may have needed to be more satisfactory, and we assure you that we are working on the matters to prevent such incidents in the future.

We offer our deepest apologies for the inconvenience you have experienced.

Warm regards,
Casoo team