Lapalingo Casino - Player’s struggling to complete the account verification.

I once or tag must have passed a month ago and now again require identification but through a program and does not bring the program worked. The lapalingo in the chat did not put but automatic answers how to make the games work and was not interested in the problem at all and the message there could not be put will always be but 505 error when trying.

Dear Jon1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Do I understand correctly that your account has been previously verified? Have any of your personal details or payment methods changed recently?

No changes in money transfer methods or personal information. Yeah those hangers and bank information I put when asked at the time last August then came that email from which the picture hijacking I put in and the repatriation went through after that I understand then of course confirmed. Yesterday, some supervisor de-en explained in the chat something that the measure is not related to money transfers but speeds up something I do not know what ?? But still I don't get my repatriation from there. And promised yesterday to contact but surprise surprise nothing was included.

Thank you very much, Jon1989, for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jon1989.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hi thanks a lot for the help. The situation is now over 🙂

Dear Jon,

I am glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution centre. We will now mark it as 'resolved' in our system.

Please, do not hesitate to contact us in the future.

Best regards, Jozef

Casino.Guru