Kosmonaut Casino - The player's unable to claim any bonuses.

Im very upset how you banned me from using codes or anything all because my ex came over to see his kids and he gambles more then I do and he opened an account with you guys at my house now you think I have two accounts heck no I know the rules I had made deposits he prolly hasn’t he like to play free stuff so I think your wrong to cut meoff he prolly would be willing to leave your site if I asked him but he aint here because he lives in pouce coupe I live I in dawson we do have apast and4 kids together he lives like 7 mins away but he comes sees his kids and some times stay but rarely cause we not together so please cant we fix this in a better way this aint fair to me at all  and i just bought free spins from lcb how rude to block me

Hello campria82,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kosmonaut Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did they restrict you from bonuses? Can you still access your casino account and play there? When was the last time you contacted the casino and what did they respond?

Please note that it is a miracle if your account is even open as it is strictly against any online casino rules to claim bonuses from same household and most casino would block you forever from them.

Looking forward to your answer.

Regards,

Nick

Dear campria82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.

Dear campria82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.