Ich habe eine neue Antwort vom Casino erhalten auf die ich selber nochmals geantwortet habe:
" Sorry, but this are not the rules.
If that were the case, it would be impossible to make a profit with an active bonus.
General Bonus terms:
3. ..... Also, you start playing for real money first, then for bonus money, _and as soon as bonus money is lost, the bonus also gets lost._
4. When using an activated bonus, the real money from the player's account is wagered first and only then the bonus money.
I had 100 euros of my own money and 50 euros in bonus. The money went up, not down, so I can't have lost a bonus (clause 3). In addition, I only had a bonus of 50 euros, so why am I being deducted 208 euros?
Am 20.02.2023 um 13:32 schrieb Kosmonaut Casino Support:
"Dear Joerg,
the money was removed in accordance with the rules of maximum winnings.
Clause 3 and 4 of the General Bonus Terms. You have lost your own money, then wagered free spins, after that the winnings were automatically cut off.
Sincerely,
Kosmonaut Casino Support Team. "
" We’re sorry you're upset, but those are the rules, if there's anything else I can do for you, please contact us."
Ich habe eine neue Antwort vom Casino erhalten auf die ich selber nochmals geantwortet habe:
" Sorry, but this are not the rules.
If that were the case, it would be impossible to make a profit with an active bonus.
General Bonus terms:
3. ..... Also, you start playing for real money first, then for bonus money, _and as soon as bonus money is lost, the bonus also gets lost._
4. When using an activated bonus, the real money from the player's account is wagered first and only then the bonus money.
I had 100 euros of my own money and 50 euros in bonus. The money went up, not down, so I can't have lost a bonus (clause 3). In addition, I only had a bonus of 50 euros, so why am I being deducted 208 euros?
Am 20.02.2023 um 13:32 schrieb Kosmonaut Casino Support:
"Dear Joerg,
the money was removed in accordance with the rules of maximum winnings.
Clause 3 and 4 of the General Bonus Terms. You have lost your own money, then wagered free spins, after that the winnings were automatically cut off.
Sincerely,
Kosmonaut Casino Support Team. "
" We’re sorry you're upset, but those are the rules, if there's anything else I can do for you, please contact us."