The player from Greece had had a €500 withdrawal canceled without explanation. The casino had not responded to his attempts to communicate. The player had had multiple pending withdrawals since March 29, totaling €1150. He had been waiting for the casino's response and the processing of his withdrawals as per the casino's policy. Eventually, the casino had paid all three pending withdrawals. We had marked the complaint as 'resolved' in our system.
Kingmaker Casino - Player’s withdrawal was cancelled without explanation.
Amount: €500
Kingmaker Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Casino cancelled my requested withdrawal of 500euro without explain. Same card account for withdrawal used before. They don t reply my emails. Please yr assist.
Public
Public
7 months ago
Dear johnpsyllos,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is the issue regarding a different withdrawal request than the 3 requests specified in your previous complaint? https://casino.guru/kingmaker-casino-player-has-delayed-withdrawals
- Have you requested a new withdrawal after the previous one was canceled? Is it still pending in your account?
- Have you contacted casino support regarding the issue? With what result?
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
7 months ago
Dear Tomas, withdrawal requested on 31st to Master card which same used before for withdrawal succes amount 200eur. On April1st the casino cancelled request withdrawal without any explain. I sent emails for what reason cancelled. Same question requested by script but no any info for the cancellation. On April 1st resubmit my withdrawal. My emails which sent you and no any respond from yr side can provide.
Sensitive attachment
Sensitive attachment
7 months ago
Dear Tomas, still waiting the reason why was cancelled withdrawal of 500eur dated Mar 31st. .
Sensitive attachment
Sensitive attachment
7 months ago
Addition. Pending withdrawals since March 29 amount 450eur, March 30 amount 200eur, April 1st amount 500eur. According yr police needed three business days
Today is the 3rd business days, kindly arrange accordingly.
Public
Public
7 months ago
Good day. Still waiting any respond from kingmaker. Still pending three withtrawals. Already passed the business days as per casino police.
Public
Public
7 months ago
Dear johnpsyllos,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
