The player from Greece had had several pending withdrawals totaling €1000 and had not been receiving responses to his emails to the casino. After his complaint had been submitted, the casino had requested confirmation of his email address associated with his player account. Subsequently, the player had reported that all his pending withdrawals had been paid. The issue had been marked as resolved by the Complaints Team.
Kingmaker Casino - Player has delayed withdrawals.
Amount: €1,000
Kingmaker Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Pending withdrawals since March 20
Three requested 200eur,500eur,300eur. Casino don t reply my emails. Please yr assistant.
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1 month ago
Dear johnpsyllos,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 month ago
Kristinas good day. Why you don t respond my emails and need the third party to explain the situation??? Something not clear from casino site. Any how I will waiting for yr decisions to pay my winnings.
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1 month ago
Hi @johnpsyllos,
We're sorry you're having trouble with withdrawal.
Can you please confirm that this email i********4@gmail.com is the one you used for your player account? This will help us understand what is this issue about.
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1 month ago
Dear johnpsyllos,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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