Kaasino Casino - Player seeks a refund after his self-exclusion is ignored.

Fortaprime SRL. is there main branch.

i did self exclude me from all there sistersite and yet still i got a message from this brand new casino.

so falling to the temptation i did try.

2600 euro gone in 3 hours.

there main branch was up to from my gambling addiction and did exploit this matter

i want a full refund for my deposits.

since they should not have let me make a account and play for so long

Dear Amnesys,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're facing.

According to our records, Kaasino Casino is licensed by Costa Rica. This regulator does not impose a requirement for licensees to enforce self-exclusion across all casinos owned by the same company. As a result, players are unable to self-exclude from all brands operated by Fortaprime SRL at once, and must request self-exclusion on a per-casino basis.

Could you please confirm if you directly informed Kaasino Casino about your gambling issue and explicitly requested the closure of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes I did.

also on new luckymax it took 4 days to achieve my request.

Thank you for the quick reply.

Please forward me the account closure request you sent to Kaasino Casino at veronika.l@casino.guru.

Has the casino blocked your account yet?