Jungle Raja Casino - Player’s experiencing difficulties withdrawing their winnings.

I have never had such a problem before as I am an old customer, because at that time I was winning less but now I tried to withdraw that amount for the first time and I have not received it for 6 days now, since then I have been in touch with them Saying that their bank server has a problem, it sends it when it is fixed, but it has a negative effect on our play.

Dear Swapnil,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Thank you for your response. After that I have received the amount I have withdrawn, not only the previous amount but I am waiting for 14 days as you have said. Thank you so much once again.

I will set the timer for 7 days and wait for your update patiently.

Dear Swapnil,

Have there been any developments since our last conversation?

Additional comments from the player:

"Sir I am thankful to you, but I have been asking them from time to time by mail about my non-receipt of money but they are not giving satisfactory answers and I have not received my money back. Please help"

Thank you very much, Swapnil, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Swapnil,

I looked at your complaint and will do my best to help you. I would like to invite Jungle Raja Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the Jungle Raja Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thank you. I got my money back for the information you provided. Thank you very much again

Dear Swapnil,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam