Jokabet Casino - Player’s access to account is restricted.

The problem started when I earned a bit of money and wanted to withdraw a bit, at first they said there was a technical problem, then my withdrawals were cancelled because I wasn't using the method I used at the deposit, except that they themselves don't offer this method for withdrawals, just to prevent me from withdrawing a penny, and finally, the icing on the cake, I can no longer access the site on the pretext that it's forbidden in the territory where I live. This kind of behaviour I don't appreciate very much, fortunately I still have access to the livechat and I'm always asked to wait for an email that hasn't been received for more than 10 days and this obviously brings back bad memories with other sites like betplays.com and campeonbet.com that confiscated my money for no logical reason...

Dear jamelbenaichaoui,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which method you used for depositing and which method you wanted to choose for withdrawing? Have you verified both of these payment methods?

Could you kindly provide more details on your country of residence being restricted? Have you received any information about it from the casino? According to the Terms and Conditions, Tunisia is not among the restricted jurisdictions to register and play from.

Please forward me all the communication between you and the casino that could be relevant to the investigation of your issue at veronika.f@casino.guru.

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for your email, I used crypto usdt for the deposit, at the beginning they asked me to withdraw by crypto, except that crypto was not in the means of withdrawal proposed so I made a withdrawal by bank transfer on an account which I already used in previous deposits but unfortunately the withdrawal was refused, my means of deposit were checked and I already made withdrawals on my accounts verified crypto and bank transfer.

my country of residence is tunisia, but so far they haven't said anything to me apart from waiting for a return by e-mail which is taking a long time to come, I'm afraid they're up to something, well I don't hope so as I was playing normally and everything was fine when I lost or won a small amount.

Thank you for your emails.

Are you still experiencing difficulties accessing the casino website?

Could you please let me know if you are using any VPN or IP-masking software that might affect your connection?

Additionally, has the casino offered any alternative methods to process your withdrawal, such as manually approving your withdrawal request?

Looking forward to your reply.

Hello,

After sending my documents I received yet another email asking me for more documents..

"Hello

For additional verification of your account, we would ask you to upload the following documents into your profile (Documents tab):

- a document (or a number of documents), showing the origin of the funds used for depositing in our casino, for example, salary statement, proof of business ownership, selling a property, an inheritance payment, or a divorce settlement, etc. (for the last 3 months)

Thank you for your understanding and patience!

Best regards,

JokaBet Payments team"

Thank you for keeping me updated. Could you please confirm if you sent the documents that the casino requested as proof of your source of funds? Ensuring the casino receives all requested documents is crucial for progressing with the account verification process.

From the information you shared in your last email, it seems that you are still experiencing difficulties accessing your account. Have you been asked to provide any additional documents or information to verify your account?

ou for your message,

I confirm that i sent all the documents that the casino requested as proof of my source of funds.

I'm still experiencing difficulties accessing my account, the last email i received is to send the documents via the website !! it's like they did not understand that the website can no longer be accessed in my country!! i'm sure they know very well what the issue is..this is the last email ,i've already sent it to you too

"Greetings!

Please upload the documents to your profile for verification:

https://jokabet.com/profile/verification

Best regards, 

JokaBet Payments Team"

From the last message here, i was asked to send proof of salary payment for the months october and november as i previously sent proof of september..everything was done successfully ...and i still wait ..

Thank you very much, jamelbenaichaoui, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.