Jokabet Casino - Player is seeking a refund due to challenging wagering requirements.

Hi Good day

Could you please have a look at all amounts deposited and aĺ amounts won and refund me the difference please...reading up on all these reviews I feel I was maybe fooled to getting addicted with your sight in hoping to win tremendous amounts...the process and charges for with after you have to play a wagered amount is unreal. If we can settle an amount that will be fair and appreciated as I am in red. I am also a UK citizen and was allowed to sign up with no pause.

Dear elainecoetzeeza,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jokabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you informed the casino about any gambling problems or struggles to control your gambling?
• Is your account currently blocked? If so when was it blocked?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi there

Thank you so much for your reply.

I haven't informed Jokabet - but here in the UK I have gamstop and my bank cards are also frozen to make it unable for me to gamble but for some fly reason I seem to be able to make payments with no stop to jokabet...who verified my details and all knowing I am from UK.

We are all to blame but not sure if there is anything more we can do - to go by the terms and conditions of all parties...

Not sure if I would qualify for a wee win refund to help me back for my addictions and have all sights blocked local and international

Regards

Elaine

Thanks for the explanation

Please note Gamstop service extends to casinos operating under the license of UKGC.

Jokabet Casino operates under the license issued by Gaming Curaçao and won't be part of the Gamstop scheme.

We are not able to assist you in asking for a refund if you didn't inform the casino about your struggle to control your gambling or didn't inform them about your gambling problems in this situation.

If your casino account is still open, I would recommend you request a self-exclusion in the casino due to gambling problems as soon as possible.

When applying for the self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Jokabet Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason for my decision is xxx (gambling problems)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@jokabet.com (you can CC me at tomas@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

If you happen to have any other open casino accounts in casinos not supported by Gamstop, I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool

This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

I'll wait for your reply.

Dear elainecotzeeza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.