Jackpot Village Casino - Player’s account has been blocked.

I won £2000 and all of a sudden my account got blocked and I got kicked off the server. I contacted support live chat immediately to discuss this and spent the next 4 hours being passed from person to person. Eventually I gave up and settled with you account will be reviewed and support will email you. After a long wate I eventually got a email from them and it said after reviewing your account we will be excluding you for 5 years. ..... but gave no reason as to why  and nothing about my winnings. so I now feel like they have scammed me.  My total net deposit loss at the time was around £1500 so after the win I was in profit of £500 this is after 6 months of regularly using there site with no issues. But the first time I went in to profit.  That’s my story and why I don’t think jackpot village are a good site. 

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you ever excluded yourself from another casino in the past or closed any casino account? Have you ever registered with the GAMSTOP? Did you receive any refunds after your account’s closure? Furthermore, could you please forward any relevant communication to petronela.k@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Daniel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have excluded my self from my local aspers casino a few years ago as I was out of work at the time and wanted to null all temptations. I have never unexcluded my self from there.

i did not recive no refund only the total amount of winnings prior to hitting the £2000. I got £158. To me money is realy no issue 2000 is nothing but it’s the morale of it. If it’s happend to me it could happen to some one less fortunate.

Thank you very much Daniel for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hey Daniel.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We are experiencing difficulties with establishing a communication line with the casino. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

We are extending the timer by 10 days

Thank you for extending there time I would like to hear what they have to say.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.