Jackpot Hunter Casino - Player's deposit hasn't been credited to his account.

Hello Team, ON 19th June. When I created an account on Jackpot Hunter and sent money to deposit Rs 1326 through UPI deposit method. But the money was not credited in my account. Moreover, there was no live chat support in it. After that I emailed them but their email was also wrong. After that I found their new email with great difficulty but even on that they are not replying properly. They are saying that we did not get any money. But the money has gone from my bank to his payment provider's account. Whose payment slip I will attach here. They said to contact your bank but My Bank staff said that go for chargeback, you need to share the bank statement of their bank account, but they are not giving it either. Today it has been more than 1 week but till now they have not given any reply other than one reply. You tell me what should I do, they are trying to do fraud/scam. Please request you to get my money back from them. Some imp. Details: ORDER ID- 282445678 & This is their new email id: support@jackpothunter.zendesk.com

Dear Kumar3999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

From the screenshots you provided us with, the casino let you know today (June 28) that the transaction has failed and it will be returned to your account in the next five working days. Therefore, I would recommend you wait five working days for your payment to be refunded. If you do not receive your money by then, please let me know and we will intervene.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

You are requested that once you also tell them that my money should be refunded within 5 days as they are telling me.

Dear Kumar3999, have you received your refund yet? Please let me know.

After that day neither I got any reply nor any kind of refund.

JACKPOT HUNTER IS A FRAUD CASINO, NEITHER GIVING ANY REPLIES.

Thank you very much, Kumar3999, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem resolved to your satisfaction in the near future.

Hello Kumar3999,

I'm Michal and I have taken over your complaint. I have reviewed your case and just so you know, the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. However, I will contact the casino to shed more light on this matter.

We would like to invite Jackpot Hunter Casino to join the conversation.

Dear Jackpot Hunter Casino,

Can you please provide information on why was the player's deposit not credited to their casino account and why was the unsuccessful deposit not yet returned back to the player?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Kumar3999,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. 

I have tried to contact the casino repeatedly but had no success. Without the casino's participation, there is nothing we can do.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming authority here (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Michal

We’ve reopened this complaint at the request of Jackpot Hunter Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear dilipkumarmandal3999@gmail.com,

Thank you for reaching out to us. I want to sincerely apologize for the delay in our response and for any inconvenience this might have caused. I understand that your original message was sent several months ago, and you deserved a much quicker acknowledgement of the issues you've faced.

Since your initial correspondence, Jackpot Hunter has undergone significant changes including new management. As part of our commitment to service excellence and transparency, we are reaching out to ensure that all past concerns are addressed promptly and effectively.

We can see from your account that no deposit was successfully accepted by Jackpot Hunter at the time. By way of an audit trail, the same deposit amount was attempted 9 times during 19th-28th June 2023 via 2 payment methods; Directa24 and then Apco. This suggests in our experience multiple failed attempts you were retrying for not successfully depositing. If you do believe your funds have been confiscated we strongly recommend contacting Directa24 and then Apco as they are liable for processing your deposit. 

As we no longer support Fiat payment methods it looks like your account was closed during the site migration.

Could you please confirm if the issue you reported is still unresolved? If so, I assure you that we are prepared to take the necessary steps to rectify this matter to your satisfaction

Kind Regards 

Jackpot Hunter Support Team

Dear Kumar3999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Kumar3999,

Although it seems as though this issue has been clarified, as we haven't had a further response from you to confirm this, or if you need any further assistance, we are, unfortunately, forced to reject this complaint. I would like to thank the casino team for their cooperation.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future and we will try our best to help.

Best regards,

Michal

Casino Guru