HomeComplaintsJackMillion Casino - Player is stuck on the verification process.

JackMillion Casino - Player is stuck on the verification process.

Amount: €2,200

JackMillion Casino
Safety Index:Above average
Submitted: 28 Oct 2019 | Case closed : 21 Nov 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Cristian, a player from Spain, has been playing in this casino for several years. However, the problem occurred during his last verification. His last used cards were stolen, so he can’t send them to the casino, and the casino didn’t provide him with any solution.

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5 years ago
Translation

The casino demands two debit cards to validate. My account that I lost due to theft and I do not have them, I have been playing several years with them and registered several cards, but the last 2 did not give me time, they do not give me any solution and they tell me. that cannot validate my account, I have offered another credit card or bank account and I am still waiting without answering the emails I send ....

I no longer know what to do or who to claim ....

Automatic translation:
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4 years ago

Hello, Cristian.

 

We are sorry about the way you've been treated by the casino. Thank you very much for submitting your complaint through our website. You explained the whole situation to the casino, but they still didn’t provide you with any other solution, is that right? 

 

Best regards, Jozef

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4 years ago

Dear Cristian,

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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