JackMillion Casino - Player is stuck on the verification process.

The casino demands two debit cards to validate. My account that I lost due to theft and I do not have them, I have been playing several years with them and registered several cards, but the last 2 did not give me time, they do not give me any solution and they tell me. that cannot validate my account, I have offered another credit card or bank account and I am still waiting without answering the emails I send ....

I no longer know what to do or who to claim ....

Hello, Cristian.

We are sorry about the way you've been treated by the casino. Thank you very much for submitting your complaint through our website. You explained the whole situation to the casino, but they still didn’t provide you with any other solution, is that right? 

Best regards, Jozef

Dear Cristian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.