iLucki Casino - Player is having difficulties withdrawing her winnings.

I was told to sent in my documents which I did but ilucki still sent my money on the account stating that my bank won't accept it. So I try to do e-transfer but that didn't work my money still got sent bk to me. So now they told me to used bank transfer and I did that but my money still get sent to the game. I don't wish to used this fund to play with I need my cash. But it easy for this game to take my money from my bank account with noooooooo problem but it hard to get it back when the customer win

Dear Michelle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that several factors such as geolocation, and contracts with the payment providers, and even actual situation in the world all can have an influence.

If you were offered an alternative payment method and it didn't work, I am not sure we could provide better help. Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here). Also, did you receive any confirmation about your account being verified? Looking forward to hearing from you.

Best regards,

Kristina

Dear Michelle,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.