HomeComplaintsIceCasino - Player's withdrawal wasn't received yet.

IceCasino - Player's withdrawal wasn't received yet.

Amount: €50

IceCasino
Safety Index:Very high
Submitted: 08 Mar 2023 | Resolved : 13 Mar 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Slovenia requested a cashout. It was delayed. The player confirmed the issue was resolved.

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1 year ago

Confirmed payment by the Casino yes 23.2...there was no payment from the provider...

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1 year ago

Dear VladoBucher,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

Was this your first withdrawal from the casino? Which payment method did you use to withdraw your funds? Were your winnings from a bonus?

There is a similar complaint from you regarding a delayed withdrawal here for a different casino. Could you please confirm both of these complaints are valid?

Looking forward to hearing from you.

Best regards,

Tomas

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1 year ago

This is my first withdrawal at Ice Casino... I always play by depositing my money and getting some kind of bonus... Withdrawal approved by Casino... Both complaints are valid and withdrawal is approved everywhere... I'm at Vulkan Vegas already had transfers and no problems before... This route was denied by the payer...

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1 year ago

Transfer fully successful... Thank you

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1 year ago

Dear VladoBucher,

I'm glad to hear that your withdrawal was successful. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

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