HomeComplaintsVulkan Vegas Casino - Player is struggling to withdraw his funds.

Vulkan Vegas Casino - Player is struggling to withdraw his funds.

Resolved
Our verdict

Case closed

Amount: €250

Vulkan Vegas Casino
Safety Index:Very high

Case summary

The player from Slovenia requested multiple withdrawals but they were delayed. The player confirmed the issue was resolved.

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2 years ago

Confirmed payment by the Casino 23.2...there was no payment from the provider...

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2 years ago

Dear VladoBucher,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

Was this your first withdrawal from the casino? Which payment method did you use to withdraw your funds? Were your winnings from a bonus?

Looking forward to hearing from you.

Best regards,

Tomas

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2 years ago

Let me say that 2x100€ have just been paid out... 1x50€ more and it will be ok

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2 years ago

Thanks for the update, VladoBucher.


Was your withdrawal processed entirely since your last message or do you still require assistance? Please let me know.

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2 years ago

Paid in full... Thank you

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2 years ago

Dear VladoBucher,

I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

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