The player from Slovenia requested multiple withdrawals but they were delayed. The player confirmed the issue was resolved.
Vulkan Vegas Casino - Player is struggling to withdraw his funds.
Amount: €250
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Confirmed payment by the Casino 23.2...there was no payment from the provider...
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1 year ago
Dear VladoBucher,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Was this your first withdrawal from the casino? Which payment method did you use to withdraw your funds? Were your winnings from a bonus?
Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Let me say that 2x100€ have just been paid out... 1x50€ more and it will be ok
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1 year ago
Thanks for the update, VladoBucher.
Was your withdrawal processed entirely since your last message or do you still require assistance? Please let me know.
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1 year ago
Dear VladoBucher,
I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
