IceCasino - Player’s account has been blocked.

For you, I have the sixth problem, a provider has taken me out and I don't know the reason.

Dear Peris1800,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Are there any funds being held by the casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, no I don't have a problem with a financial issue, just now suddenly this provider is throwing me away in addition to its games. And I only play slots.

Hello Peris1800

Please clarify if you are complaining about the game provider, that is not available in your region.

Thank you.

Regards

Dear Peris1800,

Could you please clarify if your entire casino account has been blocked or if only some games are not available to you?

Yes, I'm only talking about the specific provider. And how 10 days ago I was playing normally, suddenly it is not available in Greece now.

Dear Peris1800

Sorry, but the Casino cannot influence the decisions the provider makes.

We are an operator and not the game provider. Hope you do understand this.

Regards

I'm sorry, Peris1800, but if your issue is related to a specific game solely, we won't be able to help you. Please understand that due to licensing regularities, game providers can't offer games in all regions and they may retract any games at any time.

If there's anything else we could do for you, please let me know. Otherwise. I will be forced to reject your complaint.

Dear Peris1800,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I regret that I am unable to offer further assistance. Although we were unable to resolve this case, please feel free to reach out to us if you encounter any problems with another casino in the future. Based on the reasons mentioned above, I must reject this complaint. Thank you for your understanding.