HomeComplaintsICE36 Casino - Player’s criticizing false advertisement of bonus.

ICE36 Casino - Player’s criticizing false advertisement of bonus.

Amount: €10

ICE36 Casino
Safety Index:High
Submitted: 24 Jul 2020 | Case closed : 10 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United Kingdom has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Daily picks prom not given on top up when on Chat offer me 10 free spins I stead I sould of got 100 percent. Bonus and 75 spins rip off will not be using again big Con

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4 years ago

Dear Tracey,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Before we’ll proceed any further with this complaint, could you please advise which casino is this complaint related to, as Ice36 has a different domain https://www.ice36.co.uk/ for the players from United Kingdom from the one that this complaint has been filed under https://www.ice36.com/.

Have you tried to communicate the issue with the casino? Which exact bonus you’ve attempted to redeem? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Tracey,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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