The player from United Kingdom has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
Daily picks prom not given on top up when on Chat offer me 10 free spins I stead I sould of got 100 percent. Bonus and 75 spins rip off will not be using again big Con
Dear Tracey,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Before we’ll proceed any further with this complaint, could you please advise which casino is this complaint related to, as Ice36 has a different domain https://www.ice36.co.uk/ for the players from United Kingdom from the one that this complaint has been filed under https://www.ice36.com/.
Have you tried to communicate the issue with the casino? Which exact bonus you’ve attempted to redeem? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela