iBet.com Casino - Player’s struggling to complete the account verification.

Kun sain 100% kierrätettyä jäi saldoa 43 euroa . Kun yritin pelata lisää herjsi että saldo vähissä lisää saldoa enkä voinut pelata. Yritin kotiuttaa ja yritin laittaa dokumentit , sain laitettua henkilötodistukse mutta ei antanut laittaa tiliotetta eikä pystynyt kotiuttaan.

Dear Asko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please confirm that I understood the issue correctly and you’re experiencing difficulties verifying your casino account? Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the casinos takes KYC lightly.

Have you been advised what exactly seems to be a problem in approving your account and confirming the withdrawal?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Siinä kohtaa kun casino ilmoitti että bonus on kierrätetty 100% ja tilillä oli 43 euroa rupesi herjaan että pienennä panosta tilillä ei ole tarpeeksi rahaa ja kun yritin kotiuttaa piti ensin laittaa dokumentit , sainkin laitettua henkilötodistuksen mutta kun yritin tiliotetta pompas aina takaisin ja pyys uudestaan laittaan.

sähköpostiin tuli tällainen viesti:

Hey Asko,

Thank you for contacting us.

I can see that you still have the casino bonus active.

Until the wagering is met, you sadly cannot withdraw. The granted bonus amount and the amount deposited must be wagered 35 times within 30 days. https://www.ibet.com/fi-UN/bonus-terms

If you have any further questions, please do not hesitate to ask.

Kind regards, 

Jasminka

Customer Care

Thank you very much, Asko, for your reply. Do I understand correctly that you haven't completed bonus wagering requirements yet?

Casinon mukaan olen kierröttönyt 100%

Could you please forward your bonus history? My email address is petronela.k@casino.guru.

Talletin 40 euroa ja sain 100 % bonusta , pelasin kahdessa kasinopelissä (starburst ja star joker ) ja sain ne kierrätettya 100 % casinon mukaan , saldoa jäi 43 euroa jota en pysty enää pelaan , kun yritän pelata herjaa että tillillä ei ole tarpeeksi saldoa lisää saldoa . Kun yritin kotiuttaa piti ensin laittaa dokumenttejä , laitoin henkilökortin mutta kun senjälkeen yritin laittaa tiliotteen ei onniistunut vaan pyysi sit aina uudestaan

Thank you very much, Asko, for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Kiitos . odotan vastausta

Hello Asko!

From now on I will try to help you with your issue. I would like to invite iBET Casino into this discussion and ask them to explain the situation a little bit more to us and help us resolve it as well.

Kyllä sopii

Nyt pääsin jo pelaan peleja , mutta ei antanut laittaa tiliotetta että olisi päästänyt kotiuttamaan ,

Nyt sain laitettua tiliotteen . mutta ei antanut kotiuttaa vaan oli bonusrahana vaikka aikaisemmin näytti että olin kirrättänyt 100% ,sain pelattua hetken aikaa mutta kun yritin kotiuttaa eikä onnistunt yritin jatkaa pelaamista herjasi että saldo ei riitä vaikka tilillä on n.32 euroa .

Miksi teillä lukee että tämä kasino on rekistöröity Filippiineillä , mutta kasinon omilla sivuilla lukee että Maltalla

We would like to ask iBET Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hello Asko!

Could you please specify, which website do you have on your mind? As for iBET Casino in our database, the website says that it is licensed in Philippines.

kun menen nettiin osoitteella IBET.com

Siellä on tällainen osoite:

Lisenssin virallinen numero MGA / B2C / 748/2019 ja mahdollämispäivä 03.12.2020. Claymore Maltalla Maltan peliviranomaiselta (MGA) mahdollistaämä lisenssi. Tämä julkinen säätelyelin vastaava Maltalla toimivatevien pelimuotojen hallinnasta. Löydät lisätietoa MGA: sta osoite www.mga.org.mt

Tekijänoikeudet (c) 2020. Claymore Malta Ltd., tämän sivuston osoite tasolla 4, Ewropa Business Center, Triq Dun Karm, Birkirkara BKR9034 - Malta-yritysrekisteri C90401

Pelaaminen voi riippuvuutta. Pelaa vastuullisesti.

18+

ADR

Hello Asko!

Thank you for pointing out this discrepancy!

Your complaint has been transferred to the correct casino now.

We will now reach the casino in order to help us resolve your issue.

Hi Asko,

Alan from iBet here. I am sorry to hear about your issue, but I am happy to jump in and try to help if I can.

First of all, we have unlocked your bonus funds and converted them to real cash as they should have been when the percentage requirement was completed. Your withdrawable balance is now €43 which can be withdrawn or played as you see fit.

Secondly, regarding the issue, it looks like there was an open round in our logs which prevented the bonus from being unlocked. This has since been rectified.

Furthermore, we have added 25 free spins on Star Joker to your account top hopefully account for some of the inconvenience.

Have a great day and please reach out if you need any further clarifications.

Best Regards,

Alan - iBet

Nyt sain pelattua ja ain tehtyä kotiutuspyynnön

KIITOS

Hello Asko!

I would like to ask you to let us know when your withdrawal arrives, so we can close this complaint as 'resolved'.

Tuli eilen

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.