Hot.Bet Casino - Player’s struggling to receive a refund.

I deposited 30 euros on this site. they restricted my account at the first bet. I was not allowed to make even the first bet. I passed the KYc but they are not allowing me to withdraw the deposit amount because I didn't fulfill the rollover requirement. Note that didn't take any bonus. they are asking now for 5 times rollover even I can't make a bet, none.

Dear juniash2014,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds, or they’re still untouched inside your blocked account? Could you please advise if your account has been successfully verified already?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi there

I have played in football, champions league with odds 1.1 that it seems do not count for the rollover purpose. small sums 1 or 2 euros. Yes I have fully verified my account.

Thank you very much, juniash2014, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.

We rejected this complaint as it was sports betting related.