juniash2014's reviews

Casino Guru

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1 month ago
I have played for some time here. Almost 2 weeks ago, I asked for a cash out of just 200 CAD. They canceled my request for every reason possible to delay the process. I can't see that in any world this is an 8 rating Casino... Even in the event they will pay me, this is 4 rating behavior at best...
  • None
  • More than 10 days for a small withdrawal
  • Cancel cash out for every reason possible to delay the process
2 months ago
Eight days today since I sent them a video of my passport next to my face but they are not giving me a timeline when I will be able to withdraw. I have 232 euros on Donbet, this is the first time I want to withdraw. My account already is fully verified and the video they did request was additional verifying. Really frustrating experience.
Donbet Casino
2 months ago
Hello, juniash2014.

We apologise for the inconvenience. Please keep in mind that we demand a KYC procedure to limit the danger of identity theft, money laundering, financial fraud, and the financing of criminal groups. This process is treated quite seriously. It is important to verify your identity before transferring funds to you.

After you have been completely verified, we will not disturb you with this topic for a long time.

We have checked that you have been verified and have withdrawn your requested amount.

Is there anything that you would like us to help you with?
9 months ago
Shady Casino and shady practices aimed to discourage withdrawals. I played here in 2022 and they took full 31 working days to pay me a small withdrawal. I forgot altogether about this experience and deposited again last week (casino.guru strangely is giving them the highest index of security and that was the reason I deposited), won a small amount and asked for a withdrawal again. 3 days gone and on live chat they are telling me that the withdrawal process will take again 31 days... You judge by yourself guys. You have to be an idiot like me to play here
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Jet Casino
9 months ago
Hello, dear player! According to our site rules 10.4. "The JET Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential."

Best regards,
Jet Casino!
1 year ago
This site is not paying my withdrawal of just 100 usd submitted a weeks ago. Done the verification procedure but they are holding my funds although talked to them repeatedly on live chat...
  • they do not pay
7Slots Casino
10 months ago
Dear juniash2014,

Thank you for your feedback. It greatly contributes to our ongoing efforts to enhance our service and offer the best assistance to our players.

Upon verification, I can confirm that the withdrawal amount of 100 USD has been successfully processed from our end. Additionally, your complaint on this platform has been closed with a successful resolution.

If you require any further assistance, please do not hesitate to contact us.

Best regards,
7Slots Casino

1 year ago
Totally scam. Closed my account with 400 usd on it. No reason whatsoever. They refuse to communicate with me.
1 year ago

Justbit asked me for my ID to verify my account after asking to withdraw 6.75 mbtc (almost 190 euros). I send it, the site then asked for my ID next to my face which I send also. Today they sent me an email telling me that my documents have been forged and they will close my account. I told them I can send them any docs they need, but they are not interested. they just want to confiscate my money
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Justbit Casino
1 year ago
Dear Juniash2014,

We are sorry to hear that you had a negative experience with our casino.
As we can see, there is an ongoing complaint due to your case, and we hope that case will be resolved soon.

We wish you all the Luck
Justbit Casino
1 year ago
seems scam to me. Played for about a month here. No bonus taken, won just 100 euros and they have blocked the possibility of withdrawing my money. On live chat the guy there just tell me to wait for management.
1 year ago
Terrible experience. Almost 3 weeks now asking for my withdrawal to be paid. just 185 euros. I sent even a video of my passport and my face. They say they are investigating further and the investigation can take 31 days... And checking here the fresh.casino is commenting on all good reviews. I wonder why they do not respond to my comment and also to my complaint which is open on casino.guru
Fresh Casino
1 year ago
Dear Juniash2014! We need the additional check to make the withdrawal process safe. Terms and conditions of "Sport", paragraph 3.34 of the rules, the Fresh"Sport" platform has the right to limit the possibility of withdrawing funds for up to 31 calendar days to check the account for the presence of unfair play. Methods and results of verification of gaming activities are not subject to disclosure. So, the check will be ended soon and you'll get your funds. No worries.

Best regards,
Fresh Casino!
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