Kristina is part of the Casino Analyst team at Casino Guru, ensuring that our casino database is always up to date with the latest information. Her first job at the age of 16 involved translating hunting and camping supply catalogs. Even to this day, she occasionally engages in translating dialogues...
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Kristina U.
Author
Kristina Underwood
Casino Analyst
Kristina is part of the Casino Analyst team at Casino Guru, ensuring that our casino database is always up to date with the latest information. Her first job at the age of 16 involved translating hunting and camping supply catalogs. Even to this day, she occasionally engages in translating dialogues...
Before you sign up at 12Play Casino, here is what our team of casino experts found. We used our casino review methodology to look at what it offers and how it measures up. A range of factors, including the casino's Terms and Conditions, licenses, player complaints, support, and limits, were all checked by our team. This helped our reviewers see how safe and fair this casino really is.
Our findings led us to the casino's Safety Index. This score shows how safe and fair the casino is. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. 12Play Casino scored Low Safety Index of 3.6, implying a deficiency in fairness and safety as per our evaluation standards. Continue reading our 12Play Casino review to find out more about this casino and determine if it's the right fit for you.
Safety Index of 12Play Casino – Is it fair and safe?
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of 12Play Casino, we meticulously evaluated and analyzed the Terms and Conditions of 12Play Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.
According to our approximate calculation or collected information, 12Play Casino is an average-sized online casino. In relation to its size, it has a high value of withheld winnings in complaints from players. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
As far as we know, no relevant casino blacklists include 12Play Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All of that, together with other factors considered in our review, has resulted in 12Play Casino having a Safety Index of 3.6, which is a Low value. We advise players to avoid this casino and explore alternatives with a higher Safety Index.
12Play Casino Terms and Conditions
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of 12Play Casino to be mostly fair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about 12Play Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 5 complaints about this casino in our database. Because of these complaints, we've given this casino 10,130 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
12Play Casino user feedback and reviews
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
The user satisfaction feedback of 12Play Casino shared by 7 users has resulted in a Mixed User feedback score. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
12Play Casino company data and licenses
12Play Casino has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
12Play Casino has a gambling license in Montenegro.
Win and withdrawal limits, payment options
12Play Casino accepts deposits via 67 payment methods. This includes: Bitcoin (BTC), Online bank transfer, Bank transfer, Touch'n Go, Tether (USDT), Alliance Bank, United Overseas Bank, Public Bank, MB Bank, RHB Bank, EeziePay, FPX, Ambank, DuitNow, Affin Bank, PromptPay, OCBC Bank, Agrobank, BSN Bank, Bank Rakyat, ICBC, Government Savings Bank (GSB), Siam Commercial Bank (SCB), Land and Houses Bank (LH Bank), Bank of Ayudhya (BAY), Binance Pay, Bank for Agriculture and Agricultural Cooperatives (BAAC), CitiBank, Ethereum (ETH), Bangkok Bank, TISCO Bank, Government Housing (GHB), UOB Bank, TMBThanachart (TTB), Standard Chartered, DBS Bank, HSBC, Trust Bank, Bank of China, Islamic Bank of Thailand, J.P. Morgan, Deutsche Bank, Crédit Agricole, True Money, Royal Bank of Scotland, Bank of America, BNP Paribas, Sumitomo Mitsui Banking Corporation (SMBC), SuperPay, Pan Pay, Sumitomo Mitsui Trust Bank, The Thai Credit Retail Bank (TCR Bank), Mizuho Bank, BIDV, Asia Commercial Bank, Malayan Banking Berhad (Maybank), VietinBank, Vietcombank, Hong Leong Bank, Tien Phong Bank (TPBank), CIMB Bank, MoMo Pay, EXIMBANK, Donga Bank, Truepay, Techcombank, Sacombank.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
MYR 50,000 per day
No win limit
SGD 50,000 per day
THB 300,000 per day
VND 200,000,000 per day
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. In the table below, you can see an overview of language options at 12Play Casino.
Language
Website
Customer support
Live chat
English
24/7
Malay
24/7
Chinese
24/7
Vietnamese
Thai
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at 12Play Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of 12Play Casino to be good.
Slots and casino games at 12Play Casino
12Play Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 46 casino game providers are available. This includes Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Ezugi, SA Gaming, Habanero, Booming Games, Relax Gaming, Ho Gaming, PlayAce, JILI, Gameplay Interactive, WM Casino, World Entertainment, Fa Chai Gaming, Joker, Mancala Gaming, CMD368, Dream Gaming, Spadegaming, You Lian Gaming (YL Gaming), Mega888, Aviatrix, Sexy gaming, Spribe, CQ9 Gaming, SABA Sports, ON Casino, Winfinity, SBOBET, Nextspin, RAW iGaming, IM ESPORTS, Thunderspin, King Midas (Kingmaker), QQ Keno, OneGame, QTech Games, Pegasus, Hacksaw Gaming, Allbet Gaming, IGK Bet, PG Soft (Pocket Games Soft), IA E-Sports.
Bonuses and codes offered by 12Play Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
Our database presently holds 10 bonuses from 12Play Casino:
22 RM NO DEPOSIT BONUS
100% up to 300 $
100% up to 588 RM
100 $ bonus money
100% up to 1,588 ฿
100% up to 2,088 ฿
100% up to 2,888,888 ₫
100% up to 1,488,888 ₫
100% up to 588 RM
100% up to 300 $
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Established
2015
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 12Play Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Operates with an unverifiable license
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Licensing authorities
Montenegro
Unverifiable
Important
Important:
Very short or unclear Terms and Conditions
This casino has very short or unclear Terms and Conditions, which means it is not clear what rules should be followed when playing at it.
Unfair terms and conditions
Playing restricted games while wagering bonuses may forfeit bonus balances
Show full rule and our analysis
Common bonus hunting strategies may be seen as a serious T&C violation
Show full rule and our analysis
Use of the Martingale betting strategy may result in confiscated winnings
Browse all bonuses offered by 12Play Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
12Play Casino payment methods
Currencies
MYR,
SGD,
THB,
VND
User reviews
User reviews of 12Play Casino
This is a place to share experience with 12Play Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Worst casino ever, they only expect all the customer to deposit and lose, when u won some money they have a sorts of bs reason saying we using progression style to gamble, everyone knows when u lose sometimes u double ur bets and the named it progression gambling and all of ur winning will be forfeited, i have deposit around 500 first time betting the same way and i lost all of it and did a second topup and i won some money which is barely 300 and got rejected because of my playing style. Pls stay away from this casino if u have same strategy in ur play style withdrawal is really a pain, even by crypto and was asked for only my ic as prove and god knows what they going to do with my id card as this casino have no license and and owner, t&c is so minimal, deposit is so easy like u fart, and withdrawal took 1 over day and still need to keep asking the live chat. In the end? They come out with all the bs basically telling u only can lose here and not win.
I have been playing at this site for several months without any issue until today. Have lost quite a lot at this site but have had some decent winnings too but overall am still loosing. Never had an issue with withdrawals but this time I have literally gotten scammed. I deposited 7k and by some streak of luck I had accumulated a winning of 57k; for a total account balance of a bit over 64k. The daily max withdrawal is 50k and i proceeded to to submit a request. Several hours later I realised that I had not received the funds in my bank account. I logged in to check and saw in my withdrawal history that it was tagged with a remark to contact Customer Service; which I did. Apparently 'Management' deemed that "I had violated gaming policies through progressive betting". I was like what the heck....cmon I was playing baccarat and had nearly every single bet with varied amounts and on different alternating sides (i.e. Player / Banker with sometimes additional side bets like Tie or Pairs). I checked all of my game records and no where is there progressive betting (e.g. betting 2, 4, 8, 16, 32 and so forth). I asked for clarification or evidence of this to which I was just told "Management decision is final". So I turned out to be not so lucky after all and will not see the light of my winnings. The only saving grace here is that they did not "forfeit" my deposit and allowed me to withdraw that.
Having said this, I'm not a sore loser but want to educate others that if you are expecting 12Play to be transparent and honest.....this site might end up not being your cup of tea. I have seen a similar modus operandi reported here by another player who guess what....was also winning a decent amount but was denied withdrawal with no real justification.
If you are reading this please exercise better judgement with this site and operator! I have tried to appeal my case and gave all my justifications.....was told they would inform management and that I should wait for the final decision. In the meantime, they have blocked the chat/live support function for my account so I can well guess the outcome!
Allowed to withdraw initial deposit and get to walk away (albeit without hard earned winnings)
Denied withdrawal due to larger winning amount
No evidence provided to substantiate forfeit of winnings
With my several decades of experience playing online, with my first-hand experience, and without any prejudice, I confirm that 12Play Casino is 100% a scam; not a real, legit gambling site at all. Every single deposit on the site would be in immediate danger of being scammed away or even in the very best-case scenario at least exposed to a complete arbitrariness when it comes to getting any kind of a withdrawal.
If you risk money with gambling, don't risk it unnecessarily double by gambling with a whim of a totally shady site too. There is no lack of other trustworthy gaming sites online.
You can get further proof of 12Play Casino for example here:
I was blocked in this casino ! The amount of damage is $ 400. The deposit was not refunded ! Fraudsters without a license All the evidence is available
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