Horus Casino - Player’s criticizing bonus policy.

this it what they state on there terms and conditions :

"Deposit bonus given in Saturday or Sunday Wager Free promotion is "sticky", and will be forfeited once you make a withdrawal request. Bonus restrictions (maximum betting limit of 4€, forbidden games, maximum cashout of 5 times the received bonus amount) apply until the withdrawal request has been processed or winnings generated from mentioned bonus are part of players' balance."

To me it seems like a ripoff to way untill somone is trying to withdraw more then 5X times to just then take the money away and it is nowhere stated on when you win more teh 5X or try to withdraw 5X.

After you try to withdraw 5X there is no warning like "if you do this you will get only 250 " just poff money gone no explonation at all just a big go and shuff it up your a**

Dear Tristan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play. It is not unusual for a casino to have this rule.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Tristan,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.