The player from Lithuania had won 70k but his account had been subsequently closed. The casino hadn't responded to his messages and the reason for the account closure had been unclear. The player hadn't completed the account verification due to the casino's lack of response. He had played the casino game "Space Xy" and his account had been created on 2024-03-02. His winnings had been accumulated with a deposit bonus of 20 EUR. The player had been willing to accept a lower amount of 2k EUR due to his urgent need for funds. The casino had claimed that the player's winnings were a result of a display issue and not actual winnings. Additionally, the casino had accused the player of breaching their terms by having multiple accounts. However, the casino had failed to provide evidence of the technical error or the alleged multiple accounts. We had been forced to close the complaint as 'unresolved' due to insufficient evidence. The player had been advised to contact the Gaming Curaçao Authority for further assistance.