Haz Casino - Player complains that he didn’t win anything.

Hello,

I can see that you are a affiliate for Hazcasino. I would like to point out one thing regarding this site.

For their casino games, slots, they have lowered the RTP for the most popular slots from the provider "PlayNGo" to 84%. RTP is the "Return to player", which is the teoretical return for a player calculated on indefinite spins more or less.

The standard RTP that is set for all casino games out there is around 94-98%, so this is a considerably high difference. If you were to deposit 100€ on a site with 84%, you would be able to play for around 100 spins. If you were to have 96% instead, you would be able to play for around 1000 spins instead. 

The difference is HUGE, and this gives the casino such an edge that it is almost guaranteed EVERY single player will lose their deposit. 

I would like to ask you to check this one out, and think about if it's worth to promote this scummy casino. There are loads of other out there that are fair & square. 

Below you find a screenshot, to be able to see the custom RTP set by Hazcasino.com, you have to filter the network log for requests to PlayNGo, and you will find what they have set. Usually you can find this information from within the game itself, but they have hidden that as well.

Screenshot of RTP: https://i.imgur.com/y7Wdc5n.png

Best regards,

Adam

Dear Adam,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Meanwhile, I would like to emphasize, that our goal here at Casino.Guru, is to create the world’s most complex independent online casino resource. You can find ALL the casinos listed here. We try to protect the players from bad casinos and recommend those good ones based on our rating, but ultimately, it’s always a player’s decision where their new account will be opened, and funds deposited.

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Adam,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.